Vacation Care Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Overview

We are looking for attentive, solutions-focused individuals to join our remote team as Vacation Care Specialists. This position is centered on making the vacation-planning process easier for clients by providing reliable assistance from the initial inquiry through the preparation stages of their trip.

You will support a variety of vacation requests, which may include cruises, resort stays, all-inclusive packages, family adventures, romantic getaways, group trips, tours, international vacations, and milestone celebrations.

Your Responsibilities

• Serve as a helpful resource for clients during the vacation-planning process
• Gather necessary information about dates, budgets, destinations, and individual preferences
• Research vacation products that meet specific client requests
• Explore options for lodging, cruises, transportation, excursions, tours, and activities
• Review available choices for suitability and overall value
• Provide clients with organized information to help them make informed decisions
• Clarify general policies, amenities, inclusions, and booking conditions
• Coordinate approved client selections using designated supplier systems
• Carefully review reservation details to identify possible errors or missing information
• Keep confirmations, client notes, and other trip records organized
• Monitor payment schedules and time-sensitive reservation requirements
• Reach out when additional client information or action is required
• Provide updates and preparation reminders leading up to departure
• Help with routine reservation questions, updates, or modification requests
• Maintain accurate records of client communication and completed services
• Stay current with supplier information, vacation products, and destination knowledge

Preferred Skills

Successful candidates should be:

• Service-minded and comfortable assisting customers
• Clear and professional when communicating verbally and in writing
• Organized with strong attention to detail
• Consistent when following up on outstanding tasks
• Comfortable researching information independently
• Able to review several options and identify relevant differences
• Capable of handling multiple client files and deadlines
• Responsible and productive while working remotely
• Comfortable using computers, email, and online applications
• Willing to learn new supplier and reservation systems
• Equipped with reliable internet access and a compatible device
• Interested in continued learning and professional development
• At least 18 years of age
• Residing in the United States, United Kingdom, Australia, Spain, Mexico, or other qualifying regions

Training & Professional Resources

• Client care and communication practices
• Vacation research methods
• Destination and supplier education
• Resort, cruise, tour, and package information
• Reservation platform navigation
• Booking documentation and accuracy procedures
• Managing client follow-up and important deadlines
• Professional certification and continuing education opportunities

Opportunity Highlights

• Work from a remote environment
• Flexible scheduling with part-time and full-time options
• No previous travel industry experience necessary
• Training and continued learning resources provided
• Access to established suppliers and professional booking resources
• Opportunities to develop valuable customer service, research, sales, communication, and organizational skills
• Continued exposure to new destinations and vacation products
• Travel-related discounts and industry benefits where applicable
• Virtual team resources and opportunities for professional growth