Retail Brand Experience Key Holder-NOVI TOWN CENTER

Retail Brand Experience Key Holder-Novi Town Center

Career Development | Fun Stores | Free Product | 40% Discount At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand you become part of Gingham Nation, where people are at the center of everything we do. We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day. Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Summary: As a Brand Experience Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. Our store leaders are the front line of our field leadership team: they're retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers. Responsibilities Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues. Provide individual and team performance feedback and recommendations to leadership. Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge. Display knowledge of product, company policies, and store strategies. Set the direction and goals for the day/shift when associates arrive for work. Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives. Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations. Drive rewards program enrollment and engagement on both the sales floor and at check-out. Assist with floorset execution, window changes, visual presentation, and marketing placement as needed. All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds. Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations. Maintain our values, policies, and procedures. Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications Thrives in a consumer-first based retail environment. Ability to foster a consumer-focused selling culture. Demonstrated sales, consumer experience, and operational results in a fast-paced environment. Effective communication skills, being open to feedback, and the ability to adapt quickly. Ability to provide in the moment coaching to associates. Ability to de-escalate store and consumer situations effectively. Ability to meet physical demands as described above. Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays. Education: High school diploma, GED certificate, or Relevant Work Experience. Core Competencies Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results Benefits Bath & Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it daily, weekly or whenever a need arises. Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund. 40% merchandise discount and free product that encourages you to come back to your senses! Competitive, performance-based compensation and bonus incentive programs for sales leadership positions. No-cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full-time associates. Opportunity for paid time off and additional family benefits including paid maternity and parental leave. Visit bbwbenefits.com for more details.

Primary Location

United States-Michigan-Novi

Work Locations

065676/02021/Novi Town Center 43151 B CRESCENT BLVD Sp #43151B 43151 CRESCENT BLVD Novi 48375

Job

Field

Organization

BBW Store

Schedule

Regular

Shift

Standard

Employee Status

Individual Contributor

Job Type

Part-time

Job Level

Day Job

Job Posting

Oct 27, 2026, 12:18:24 AM

Pay Rate

17.25