Caregiver Case Manager

Job Description

Job Description

The Case Manager is primarilty focused on being a caregiver and being responsible for executing the care plan for assigned clients. The number of clients could range based on location and hours of services.

Client Management

• Provide hands on caregiver support to one or multiple clients.

Compliance and Documentation

• Maintain accurate and timely client and caregiver records in accordance with agency policy and regulatory requirements.

• Document assessments, communications, and service changes in the agency’s system (e.g., WellSky, ClearCare).

• Assist with audits, incident reporting, and quality improvement initiatives.

Collaboration

• Work closely with intake, scheduling, and billing departments to ensure smooth coordination of services.

• Communicate effectively with Home Matters management team and family members involved in client support.

Quality Assurance

• Communicate changing needs as client(s) conditions evolve

• Keep up with assigned training needs and requirements.

• Identify opportunities for service improvement and client engagement.

Qualifications:

• High school diploma required; Associate or Bachelor’s degree or certification in home care is a plus (CNA, STNA, CDP, LPN, RN, etc...)

• Minimum of 5 years of experience in home care, case management, or a related field.

• Knowledge of non-medical home care practices, state regulations, and person-centered care principles.

• Strong interpersonal, organizational, and problem-solving skills.

• Ability to multitask in a fast-paced environment.

• Proficient in computer systems (experience with WellSky, ClearCare, or similar software preferred).