Director, Member Networks & Engagement

This is a hybrid position;
in-person in Alexandria, VA three days per week (Monday, Tuesday, Wednesday).

The Director, Member Networks & Engagement leads the Member Networks & Engagement team, providing leadership and mentorship in support of the Otolaryngology Private Practice Section Governing Counsel and related committees.

The Director, Member Networks & Engagement reports to the Chief Revenue & Operations Officer (CROO).

Key Responsibilities

• Leads and manages the Member Networks & Engagement team, including onboarding, training, coaching, and guidance on programs and projects.
• Partners with Section Governing Councils, committees, and other volunteer leaders to develop and deliver initiatives, programs, and engagement opportunities.
• Oversees Section governance, including annual elections, leadership transitions, and General Assemblies.
• Sets direction for and oversees Section programs, projects, and year-round activities, ensuring they align with Academy priorities and member needs.
• Leads the Academy’s annual committee appointment process, including applications, selections, onboarding, leadership orientation, liaison training, and disclosure requirements.
• Works with staff and volunteer leaders to review committee activity and strengthen the effectiveness of Academy and Foundation committees.
• Collaborates with colleagues and volunteer leaders on member recognition, awards, leadership development, and other opportunities that encourage involvement and strengthen the member experience.
• Oversees member grant programs, including promotion, applications, review and selection, recipient communications, and funding coordination.
• Works across Academy departments, including Communications, IT, and Finance, to coordinate member programs, processes, events, and initiatives.

Qualifications

• Bachelor's degree in related field (relevant experience or certifications may be substituted for a degree)
• 7+ years of relevant experience, with at least 3 years of experience in a supervisory or management role
• Excellent verbal and written communication skills
• Prior experience in membership, member/customer experience, or a related field
• Experience leading a team, including hiring, mentorship, and performance management
• Ability to build relationships and lead work across functional and organizational units
• Strategic thinking, project management, problem-solving and organizational skills
• Association experience strongly preferred
• Ability to manage multiple concurrent projects with competing priorities

Some local travel required;
occasional domestic travel.

The base pay for this role is $120,000-140,000 per year, commensurate with experience and education/certifications. The Academy is proud to offer an excellent benefits package to eligible employees, including medical, dental, and vision insurance;
9% 403(b) contribution after one year of employment;
company-paid life, short-term, and long-term disability insurance;
5 weeks of PTO;
11paid holidays;
paid parental leave;
pre-paid legal services;
pet insurance;
hybrid work environment;
and professional development opportunities.

AAO-HNS is an Equal Opportunity Employer. Applicants or employees who require an accommodation for a disability may contact View email address on click.appcast.io.