CALL CENTER OPERATOR

Call Center Operator CG Pediatrics - Casa Grande, AZ 85122 Overview Position Type Full-time Job Shift 8am-5pm M-F; Rotating Sat 8am-12:30pm Description Patient Support Connect, Schedule, and Care! We're looking for a Call Center Operator to do more than answer callsthey schedule appointments, assist patients, and support providers every day. What You'll Do: Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN Assist patients with portal registration, refill requests, and general questions Route calls, take messages, and provide personalized support to patients and providers Ensure accurate patient information and maintain HIPAA compliance Support staff with scheduling overflow and special patient needs Knowledge, Skills, & Abilities: Comfortable using multi-line phone systems Bilingual (English/Spanish) preferred, but not required Computer literate, organized, and able to thrive in a fast-paced environment Education & Experience: High School diploma or equivalent Experience using multi-line phone systems Compensation: $16.50/hour flat + opportunity for bonus if call metrics are met or exceeded Why You'll Love Working Here: Great Company Culture supportive, collaborative team Work/Life Balance work stays at work! Time Off 2 weeks PTO, 10 paid holidays, and sick time Health Benefits medical (HSA/FSA), dental, vision, life, short- & long-term disability Future Planning 403(b) retirement plan This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.