Corporate Travel Specialist - Domestic Travel

All Jobs > Corporate Travel Specialist - Domestic Travel Corporate Travel Specialist - Domestic Travel Fully Remote Remote Worker - N/A Full-time Description This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, SC, TN, TX, VA, WV As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages , flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work , a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family! Core Values At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership. Summary Serves business clients by developing, organizing, implementing and evaluating domestic travel reservations; building client relationships; ensuring client satisfaction. Consistently demonstrates flexibility with schedule and assignments. Is knowledgeable in all facets of business travel and provides excellent customer service to both internal and external customers. Essential Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. A day in the life of a Business Travel Specialist at Fox may include: Providing exceptional travel services for domestic itineraries. Responsibility for meeting client needs, building value and strengthening Fox World Travel in a way that balances the needs of clients and expectations of the organization. Booking domestic reservations for air, travel, hotel and ground transportation, following up as necessary to complete reservations. Responding to requests for price quotations utilizing automated system(s) for domestic itineraries. Maintaining and promoting professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. Remaining informed of all airline rules and regulations; rail services; vendor loyalty programs; security, DOT and documentation requirements; current affairs. Communicating information to clients accurately, appropriately, and professionally. Maintaining client profiles, ensuring special requests and reward program information are included. Processing air travel arrangement for passengers based on client’s requests while enforcing LOA timeline dates and fee structure; conducting flight monitoring on day of departure and return. Counseling clients on travel safety considerations, preferred supplier support, savings opportunities, logistical routings and options, and international entry requirements, if applicable. Handling large amount of information with strict attention to detail and strong organizational skills. Effectively multi-tasking while managing time and pressure and maintaining a professional rapport with clients. Relating to clients at various levels within their organizations using diplomacy and tact. Anticipating client needs and acting on special requests; may need to provide specialized services to VIP clients. Maintaining awareness and adherence to client’s procedures, programs & policy guidelines while consistently applying Fox World Travel practices and programs. Ensuring optimum customer service through effective use of computer systems and positive telephone techniques. #J-18808-Ljbffr Fox World Travel, Inc.