Strategic Account Specialist

About Cencora Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. Strategic Account Specialist – MWI / MVH Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. We are looking for a Strategic Account Specialist to support Cencora's distribution services in the US operating through our AmerisourceBergen business. The Strategic Account Specialist will be responsible for the day-to-day relationship between MWI and the MVH strategic accounts by providing superior customer service and support. The role also develops and maintains successful working relationships with relevant departments at MWI that will best serve the customer. Shift Details: Must be able to work 8:30am-5:30pm MST. Responsibilities Provide all facets of customer service, including high volume phone support and response to email inquiries, in a timely and professional manner. Service customer calls, emails and faxes by responding to general inquiries, concerns and requests. Reconcile potentially damaged and lost shipments, including processing product returns and credits. Provide accurate information regarding products, pricing, services, policies and procedures. Maintain detailed records of customer interactions/communications in CRM (Orbit) system. Maintain frequent contact with internal and external customers to address all issues within the assigned area of responsibility. Analyze and investigate customer issues by taking the appropriate action in a professional and timely manner. Complete assigned special tasks. Education & Experience High school diploma or equivalent is required; Bachelor’s degree is preferred. Customer service background is preferred; veterinary clinic experience is desirable. Skills and Knowledge Strong verbal and written communication skills. Intermediate or advanced Excel skills are required and a proficiency with Word and Outlook is needed. Ability to deal with stressful situations as they arise. Communications: Communicate thoughts, ideas, information, and messages completely and accurately; compose and create documents with language and format appropriate to the subject matter; strong attention to detail; and checks, edits, and revises writing for correct information. Strong customer service interpersonal and decision-making skills. Teamwork: Make effort to seek others’ input; willingly collaborate and cooperate with others in the organization; develop effective working relationships with key associates within both the company and suppliers. Take initiative: Assume responsibility for necessary actions or problem resolution when accountability is not clear; appropriately initiate behavior on projects or other initiatives without requiring explicit management direction or guidance; know when management involvement is required and seek it out. Problem solving: Recognize that a problem exists; identify possible reasons for the discrepancy and devise and implement a plan of action to resolve it. Organize and maintain information: Organize processes and maintain information in a systematic fashion; strong organizational skills with emphasis on attention to detail and accuracy. Flexible/Adaptable: Views change or problems as an opportunity to grow professionally and to develop new and better ways to do things; adjusts readily to alterations in routine; copes effectively with changes in scope of type of work. What Cencora offers Medical, dental, and vision care. Backup dependent care. Adoption assistance. Infertility coverage. Family building support. Behavioral health solutions. Paid parental leave. Paid caregiver leave. Training programs. Professional development resources. Mentorship programs. Employee resource groups. Volunteer activities. Salary Full time Salary Range* $34,000 - 62,370 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned. Affiliated Companies MWI Veterinary Supply Company #J-18808-Ljbffr MWI Veterinary Supply Company