Engineer, Network

Breezeline is a dynamic, innovative company that delivers Internet, TV, and Voice services to more than 1.7 million homes and businesses across 13 states. Job Summary Responsible for rapidly and reliably designing and activating commercial customer services across network access technologies, including dedicated fiber and PON environments. Implement consistent operating, configuration, and engineering standards to ensure stable product delivery aligned with company guidelines. Responsibilities Actively support all efforts to enhance the customer service and experience. Co‑ordinate dedicated fiber operations and changes of Headend and Network Interface Device (NID) hardware with system field staff. Liaise with Network Engineers, Architects, Managers, NOC, and Tech Support to deliver end‑to‑end customer solutions. Provide engineering support and direction for new or existing technologies and current operational initiatives. Support existing and new infrastructure tools and systems such as Viavi Fusion, OcularIP, ServiceNow. Manage priorities effectively while meeting daily objectives and advancing long‑term projects. Mentor and grow team involvement in scripting and automation initiatives such as Zero Touch Provisioning (ZTP). Consult with senior management on dedicated fiber commercial solutions & services to ensure an excellent customer experience. Initiate quality control to ensure consistent operational parameters for dedicated fiber equipment and guaranteed customer speeds 24×7. Instill a sense of ownership focused on quality, collaboration, and delivery, consistently demonstrating improvements. Support the capital budget process for dedicated fiber services and execute approved budget plans. Plan and implement necessary maintenance window activities and inform required departments. Manage vendor relationships to evaluate/test new equipment and leverage partnerships to support and deliver solutions. Perform other duties as requested. Qualifications Advanced knowledge of Datacom network design and architecture. Advanced knowledge of Cisco and/or Ciena CLI device configuration. Advanced knowledge of TFTP, TOD, CM files, and other related provisioning elements. Knowledge of ONT and OLT PON infrastructures. Knowledge of CWDM/DWDM deployment infrastructures. Knowledge of access technologies such as G‑PON, XGS‑PON, and E‑PON. Experience with service activation testing protocols such as Y.1564, RFC 2544, 802.1ag. Knowledge of network system design, development methods, and techniques. Deep understanding of Internet, wired and wireless networking standards and protocols. Ability to handle multiple projects and tasks. Ability to make decisions and solve problems while working under pressure. Ability to supervise and motivate others. Ability to use personal computer and software applications. Comprehensive understanding of power systems AC/DC related to equipment installations. Knowledge of electronic theory. Knowledge of fiber‑optic theory. Knowledge of IP addressing. Education Bachelor’s degree in engineering or related field, or equivalent experience. Industry and vendor‑specific certifications and training (Cisco, NCTI, SCTE, BCT/E). Related Work Experience Minimum 4 years of experience in Datacom network design and architecture. Minimum 4 years of experience with routing protocols such as OSPF, BGP, RIPv2. Minimum 4 years of experience with TCP/IP and IP/MPLS networking, subnets, and the OSI model. Benefits Competitive salary. Medical coverage (including prescription and vision plans). Dental coverage. Life insurance (1× salary at no cost to employee). Long‑term and short‑term disability insurance (no cost to employee). Voluntary employee, spousal, and child life insurance. Company recognized holidays with additional floating holidays. Paid time off (PTO) programs. Comprehensive Flex Work Policy. 401(k) plan eligibility (company match 50% up to 5% of eligible contributions). Participation in the employee bonus plan. Participation in the Cogeco stock purchase plan. Complimentary and discounted broadband services (for those in our service area). Tuition reimbursement. Headspace membership. Opportunities for LinkedIn Learning subscriptions for select colleagues. Salary For Massachusetts: $69,900–$104,900 annually. For Maryland: $69,900–$104,900 annually. For Cleveland, OH: $63,600–$95,400 annually. Location Rochester, NH EEO Statement If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at View email address on click.appcast.io. #J-18808-Ljbffr Breezeline