Customer Master Data & Governance Specialist (Project Reforge)

The Customer Master Data Governance Specialist is responsible for the governance, quality, maintenance, and continuous improvement of enterprise customer master data. This role serves as a steward of customer information across business functions, ensuring customer data is accurate, complete, consistent, compliant, and aligned with corporate standards. The position collaborates with Sales, Customer Service, Finance, Operations, Business Intelligence, IT, and external business partners to support operational execution, customer experience, integrations, reporting, analytics, and strategic decision-making.

During the transformation program, this role will dedicate significant focus to customer data readiness, governance, cleansing, migration, testing, validation, and adoption activities supporting future-state business processes and technology platforms. Following implementation, the role is intended to transition to an ongoing focus on enterprise customer data governance, stewardship, quality, and continuous improvement within the Data Management organization.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

Customer Data Governance and Stewardship

• Develop, maintain, and continuously improve customer master data policies, standards, definitions, business rules, procedures, templates, workflows, and supporting tools.
• Define and document customer data ownership, stewardship responsibilities, decision rights, approval requirements, and escalation paths.
• Support the Data Governance Committee by preparing materials, coordinating decisions, documenting outcomes, and driving assigned actions to completion.
• Promote consistent adoption of customer master data standards and governance practices across business functions.

Customer Data Quality Management

• Monitor, analyze, and audit customer master data for accuracy, completeness, consistency, timeliness, uniqueness, and compliance with established standards.
• Identify root causes of customer data issues, document gaps and risks, and coordinate corrective and preventive actions with accountable stakeholders.
• Establish and monitor customer data quality measures and communicate trends, risks, and improvement priorities.
• Design and implement initiatives that improve customer data quality, enrichment, usability, and reporting effectiveness while reducing recurring issues and manual effort.

Customer Lifecycle and Hierarchy Management

• Govern customer onboarding, maintenance, changes, mergers, acquisitions, duplicate resolution, and deactivation processes.
• Maintain approved customer identity, address, classification, tax-related, sales, service, and reporting attributes in accordance with established ownership, approval, and control requirements.
• Govern parent-child relationships, bill-to and ship-to structures, branch relationships, account hierarchies, and reporting rollups.
• Support the customer data requirements associated with segmentation, territory alignment, strategic accounts, pricing, credit, revenue reporting, and customer service processes.

Systems, Data Maintenance, and Implementation Support

• Create, maintain, and govern customer master data across designated enterprise applications, data platforms, and integrated business processes.
• Partner with business and technical teams to translate business requirements into customer data rules, workflows, controls, interfaces, and system requirements.
• Support customer data profiling, cleansing, mapping, conversion, validation, testing, and migration for system implementations, acquisitions, and improvement initiatives.
• Serve as a subject matter expert, administrator, or super user for designated customer data tools and systems.

Transformation and Implementation Support

• Lead customer data readiness activities supporting enterprise transformation and implementation initiatives, with the current transformation program serving as the role’s initial priority.
• Support data extraction, profiling, scoping, cleansing, classification, enrichment, mapping, transformation, conversion, validation, testing, data loads, and defect resolution for the customer domain.
• Partner with Business Process Owners, subject matter experts, implementation partners, and project teams to align data requirements with future-state processes and technology solutions.
• Identify, document, and escalate data risks, dependencies, issues, and decisions that may affect project objectives, milestones, or adoption.
• Support migration cycles and go-live readiness, including reconciliation, validation, issue resolution, and transition to sustainable operational processes.
• Help establish the standards, controls, documentation, ownership, and governance practices needed to sustain the assigned data domain after go-live.

Cross-Functional Leadership and Enablement

• Act as a liaison among Sales, Customer Service, Finance, Operations, Business Intelligence, IT, EDI support teams, and external customers or business partners regarding customer data requirements and priorities.
• Build alignment across stakeholder groups by facilitating decisions, influencing without direct authority, and communicating impacts, risks, and recommendations clearly.
• Develop and maintain process documentation, work instructions, standard operating procedures, templates, governance resources, and training materials.
• Deliver training, guidance, and ongoing support that strengthen customer data ownership, stewardship, and governance adoption.
• Respond to customer data requests within agreed service expectations and communicate risks to delivery proactively.

Cross-Domain Master Data Support

• Provide backup support for the Supplier Master Data Governance Specialist and Product Data Governance Specialist roles.
• Support supplier and product master data governance, maintenance, quality, and issue resolution during absences, peak workloads, projects, or organizational transitions.
• Participate in cross-training and shared master data initiatives to ensure continuity of critical processes across customer, supplier, and product domains.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in business, information technology, data governance, supply chain, or a related field, or an equivalent combination of education and relevant experience
  • Or an additional 2 years of relevant work experience in lieu of a degree.
• Understanding of customer lifecycle processes, customer hierarchies, account structures, and the downstream business impact of customer data.
• Minimum of three years of experience in master data management, data governance, data quality, or a closely related discipline.
• Experience establishing or operating data governance standards, controls, and compliance practices.
• Experience supporting data profiling, cleansing, conversion, migration, validation, testing, or system implementation activities.
• Intermediate proficiency with Microsoft Excel and working knowledge of the Microsoft Office suite.
• Strong analytical, problem-solving, communication, documentation, and organizational skills.

PREFERRED REQUIREMENTS:

• Experience in the automotive aftermarket or automotive industry.
• Knowledge of automotive aftermarket data standards and practices, including ACES, PIES, GTIN allocation and maintenance, packaging measurement standards, and Auto Care Association guidance.
• Experience with CRM, ERP, MDM, PIM, eCommerce, or other enterprise data platforms.
• Experience supporting enterprise data governance programs and organizational change initiatives.
• Experience documenting process flows, business procedures, work instructions, standard operating procedures, and training materials.
• Understanding of customer-facing business processes, commercial operations, pricing, credit, and customer relationship management.

OTHER:

• Occasional travel to locations may be required. Estimated travel: up to 25%.
• The selected applicant will be subject to a background check and drug testing.

Wheeler Fleet Solutions is an Equal Opportunity/Affirmative Action Employer.
We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.

At Wheeler Fleet Solutions, we don’t just hire employees—we invest in careers and champion well-being. Our people are the driving force behind our success, and we’re dedicated to fostering an environment where you can thrive both personally and professionally.

Here’s how we support our team:

• Time Off & Well-Being: Generous Paid Time Off to recharge, plus an Employee Assistance Program for you and your family.

• Family Support: Paid Maternity Leave and Paid Bonding Leave to support growing families.

• Education: Tuition Reimbursement for undergraduate, technical, and graduate programs.

• Financial Security: A 401(k) plan to help you plan for the future.

• Comprehensive Healthcare: Medical, Dental, and Vision coverage to keep you healthy.

• Flexibility: HSA, FSA, and Dependent Care accounts for added financial options.

• Peace of Mind: Short- and Long-Term Disability insurance coverage.

• Rewarding Careers: Competitive salaries that reflect your skills, contributions, and expertise.

Join Us.
When you choose Wheeler Fleet Solutions, you’re choosing a company that values you as much as your work. Together, we’ll take your career to new heights while supporting your well-being every step of the way.

Your future begins here. Apply today!