Patient Services Representative

Patient Services Representative

Pay: $23.00 - $26.00 per hour

Position Summary

We are seeking a Patient Services Representative to serve as the first point of contact for patients in a busy healthcare setting. This role is responsible for scheduling appointments, verifying insurance, assisting patients with registration, and providing exceptional customer service while ensuring a positive patient experience.

Key Responsibilities

• Greet and check in patients in a professional and friendly manner
• Schedule, reschedule, and confirm patient appointments
• Verify insurance eligibility and obtain necessary authorizations
• Collect copays and process patient payments
• Maintain accurate patient records and demographic information
• Answer high-volume phone calls and respond to patient inquiries
• Coordinate referrals and communicate with providers as needed
• Process medical records requests and documentation
• Ensure compliance with HIPAA and patient confidentiality requirements
• Provide administrative support to clinical and office staff

Qualifications

• 2+ years of experience in a medical office, healthcare, or patient-facing customer service role
• Knowledge of insurance verification and medical terminology preferred
• Experience with electronic medical records (EMR/EHR) systems
• Strong computer skills, including Microsoft Office
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• High attention to detail and organizational skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.