Veterinary Receptionist, Overnight

Veterinary Receptionist (Client Care Specialist), Overnight | $24–$28/hr + $5/hr shift differential | Full-Time Benefits | Woburn, MA

Compensation

• $24–$28/hour, based on experience and skillset

• $5/hour shift differential for hours worked between 11:00 PM–7:00 AM

Schedule

We’re happy to work with you to find a schedule that fits your lifestyle.

• Full-time:

• Tuesday–Friday | 9:00 PM–7:00 AM

• Part-time:

• Thursday | 8:00 PM–6:00 AM

• Saturday | 9:00 PM–7:00 AM

• Rotating weekends required

Full-Time Benefits

Professional Development & Certification Support

• CSR Certificate Program

• CE Allowance + Access to VetBloom for RACE-approved courses

• RECOVER Training

• 16-Week VTNE Study Group Program + One-time VTNE Reimbursement

• License application/renewal reimbursement for CVTs

• VTS financial support and onsite mentorship

• Partnership with veterinary technology programs, including scholarship opportunities

Work-Life Balance & Wellness

• Vacation = 3 weeks per year, increases with tenure at Ethos

• Sick Time = 1 week per year

• Holiday pay = DOUBLE TIME

• Medical, Dental, and Vision Insurance

• Short- and Long-Term Disability + Life Insurance

• 401(k) with discretionary match

Additional Perks

• Uniform Allowance

• Employee Pet Discount

Responsibilities

As an Overnight Veterinary Receptionist, you’ll be the first point of contact for clients and patients arriving through our emergency and specialty departments. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is passionate about creating a positive client experience.

Responsibilities include, but are not limited to:

• Prepare for appointments by reviewing medical records, retrieving client files, and organizing required forms

• Complete and review documentation accurately to meet hospital and legal standards

• Enter client and patient information into the hospital system with accuracy and attention to detail

• Admit and discharge patients while coordinating follow-up visits

• Collect payments and guide clients through payment options, including financing solutions

• Process pet insurance claims from start to finish

• Maintain a clean, welcoming front desk, lobby, restrooms, and bereavement spaces

• Support clients through urgent and emotional situations with empathy, professionalism, and clear communication

• Partner closely with our emergency and specialty teams to ensure a seamless client and patient experience

Qualifications

• Previous client service, veterinary reception, or healthcare/front desk experience preferred

• Strong customer service and communication skills with the ability to create a positive first impression

• Ability to multitask and stay organized in a fast-paced hospital environment

• Comfortable handling sensitive conversations with compassion and professionalism

• Detail-oriented with strong administrative and computer skills

• Ability to work collaboratively with multiple departments and adapt to changing priorities

• Veterinary or emergency hospital experience is a plus

• Fluent English speaking and reading skills required

Did you know?

Mass Vet is a Level 1 24-hour emergency/critical care and specialty veterinary hospital.

This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society that Mass Vet meets the standards for their highest rating.

Our 42,000-square-foot, state-of-the-art facility is designed for comprehensive veterinary care, featuring:

• Dedicated ambulance bay for emergencies

• Multiple treatment wards and 20+ exam rooms

• Digital radiography, MRI, and CT suites

• Advanced operating rooms

• Veterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology center

• Referral services across specialties including Acupuncture, Anesthesia, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery

Join a community where your passion for veterinary care meets limitless professional and personal growth opportunities.

Location & Surrounding Areas

Massachusetts Veterinary Referral Hospital is located in Woburn, MA, with access to a strong veterinary talent pool throughout Greater Boston and the North Shore.

Many of our team members commute from:

• Woburn

• Winchester

• Stoneham

• Reading

• Wakefield

• Medford

• Melrose

• Burlington

• Lexington

• Arlington

• Somerville

• Cambridge

• Boston

• Malden

• Billerica

• Wilmington

• Lynnfield

• Salem

• Peabody

• Lowell

• Nashua, NH

Considering Relocating?

If you’re an experienced Veterinary Technician considering a move to the Greater Boston area, we’d love to connect with you. Mass Vet offers the opportunity to practice advanced medicine with a collaborative specialty team while building your career at one of New England’s leading emergency and specialty veterinary hospitals. Whether you’re local or relocating, this is a place where your skills are recognized, supported, and celebrated.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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