Customer Service Associate

Job Description

Job Description

Here at All Abuzz Electric , we're searching for a motivated Customer Service Associate who wants to be part of something bigger in Laurys Station, PA. We need someone who thrives on helping people, enjoys staying busy, and takes pride in creating exceptional customer experiences.

If this sounds like you, apply now to join our dedicated team!

WHAT'S THE SCOPE?

Pay:

• $15.00 - $20.00 per hour

Schedule:

• Full-Time

Location:

• Laurys Station, PA

Benefits:

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance

YOUR CONTRIBUTIONS MATTER

While working as our Customer Service Associate, you answer incoming calls with professionalism and enthusiasm, listen carefully to customer needs, and schedule the right appointment. Throughout the day, you make outbound calls to customers and leads, helping fill available openings and creating opportunities for our team. You build rapport with customers, explain our services and benefits, answer questions, resolve concerns, and ensure every customer feels valued, informed, and confident. Above all, you take ownership of the customer experience and look for ways to exceed expectations at every step.

WHAT'S REQUIRED?

• 1+ years of customer service experience
• Strong communication skills and confidence speaking with customers over the phone
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable making outbound calls and speaking with customers
• Basic computer skills and ability to learn new software
• Professional, positive, and solution-oriented attitude

Preferred Skills:

• Customer service, scheduling, call center, or sales experience
• Appointment booking experience
• Outbound calling experience
• Home services industry experience
• Electrical, plumbing, HVAC, or construction industry background
• Relationship-building abilities
• Experience discussing pricing, services, memberships, and financing
• CRM or customer management software experience
• Ability to proactively identify scheduling opportunities
• Bilingual English/Spanish
• Experience resolving challenging customer situations
• Strong attention to detail and organizational skills

WHO WE ARE: ALL ABUZZ ELECTRIC

All Abuzz Electric's culture is rooted in the values established by JEOAH Electric, founded by Erwin and Owen Carrasquilla. As a family-owned business, they built the company around respect, transparency, honesty, and genuine care for employees. Their vision was not only to deliver exceptional electrical services but also to create a workplace where people feel supported, appreciated, and empowered to reach their potential. We understand that strong teams are built by investing in people, which is why we strive to provide the resources, encouragement, and opportunities needed for long-term success. Employees benefit from working within a close-knit, team-oriented environment where ideas are welcomed, achievements are celebrated, and personal growth is encouraged. When you join us, you're joining a company that wants you to succeed both professionally and personally.

JOIN US!

Bring your customer service skills to a company that values teamwork, growth, and employee success. Apply today to join All Abuzz Electric as our next Customer Service Associate. Our application process is fast, easy, and mobile-friendly, making it simple to take the first step toward your new career.