Dental Treatment Coordinator (FT)

Dental Treatment Coordinator Lake Geneva, WI

Lake Geneva Dental is looking for a Full-Time Treatment Coordinator to join our team. This role is responsible for the day-to-day front office administrative duties that support the flow of the practice.

The Treatment Coordinator is responsible for guiding patients through their dental care journey - from diagnosis to treatment completion. This role focuses on case presentation, financial coordination, scheduling, and ensuring a high level of patient understanding, trust, and acceptance of recommended treatment. This person will also be responsible for the front desk activities in the office along with other areas as directed. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk. Previous Dental Front Desk/Treatment Coordinating experience is required. The ideal candidate will hold a friendly and professional demeanor, demonstrate excellent communication skills and compassion supporting the patient experience. This person works effectively in a team environment and must be able to communicate well.

Lake Geneva Dental 580 Broad St. Lake Geneva, WI 53147 Office Hours (Staff schedules are created one month in advance. Full-time position averaging approximately 3438 hours per week.)

• Monday 8:00 AM - 4:00 PM
• Tuesday 7:30 AM - 7:30 PM
• Wednesday 7:30 AM -7:30 PM
• Thursday 8:00 AM - 3:00 PM
• Friday 7:30 AM -1:30 PM

We are proud to have a dedicated team of professionals, including:

• Two full-time General Dentists
• A part-time Orthodontist
• A part-time Oral Surgeon
• A supportive and experienced staff including:
  • Office Manager
  • One Front Desk Coordinator
  • Insurance Coordinator
  • Three Full-Time Registered Dental Hygienists
  • One Part-Time Registered Dental Hygienist
  • Three Full-Time Dental Assistants
  • One Part-Time Dental Assistant

Key Responsibilities

• Patient Interaction:
  • Greet patients and visitors in a friendly and professional manner.
  • Schedule appointments and maintain the appointment calendar.
  • Answer phone calls and address inquiries or direct them to the appropriate department.
  • Verify patient information and insurance details.
• Patient Communication & Case Presentation:
  • Present treatment plans clearly and confidently to patients
  • Educate patients on procedures, benefits, and urgency of care
  • Answer questions and address concerns to improve case acceptance
  • Build strong relationships and trust with patients
• Financial Coordination:
  • Explain fees, insurance benefits, and out-of-pocket costs
  • Offer and coordinate payment options (financing, payment plans, etc.)
  • Verify insurance coverage and pre-authorizations when needed
  • Follow up on outstanding balances and pending treatment
• Appointment Management:
  • Coordinate and schedule appointments based on dentist availability.
  • Send appointment reminders to patients.
  • Handle appointment cancellations and rescheduling.
  • Ensures re-care is being booked.
  • Follows up with patients on unscheduled treatment plans.
• Administrative Tasks:
  • Maintain accurate patient records and update information as needed.
  • Handle patient registration and check-in/check-out processes.
  • Process and verify insurance information.
  • Collect and record payments for services rendered.
  • Oversees and participates in collections of aged receivables.
• Team Collaboration:
  • Partner with doctors and clinical team to understand treatment recommendations.
  • Coordinate with dental assistants and other staff to ensure seamless patient care.
• Problem Resolution:
  • Address patient concerns and resolve issues related to appointments, billing, or service.
  • Collaborate with dental professionals to handle patient complaints effectively.

Physical Requirements:

• Must be able to lift up to 15-30 pounds at time.

Qualifications:

• Previous dental office experience required (2+ years preferred).
• Strong knowledge of dental procedures, terminology, and insurance processes.
• Experience with practice management software (CURVE is a plus!)
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• High school diploma or equivalent

Benefits:

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.