Lead Technician - Little Rock

Job Details: Level: Entry | Job Location: APSS - Shackleford Road Little Rock, AR 72205 | Position Type: Full Time | Education Level: High School Diploma or GED | Salary Range: $25.00 - $30.00 Hourly | Travel Percentage: >50% | Job Shift: Varies | Job Category: Information Technology. Summary / Objective The Lead Field Technician is responsible for managing the day-to-day jobsite performance of field technicians while actively supporting and overseeing system installations. This role requires the ability to independently install, service, and troubleshoot complex security and communication systems while routinely checking in on and coordinating active large‑scale projects. The Lead Field Technician ensures that all assigned installations are completed accurately, professionally, and in full compliance with project scope, industry standards, and company quality expectations. This position provides technical leadership for the installation and service of video surveillance (cameras), access control systems, Distributed Antenna Systems (DAS), and concealed weapons detection technologies, ensuring proper system functionality, integration, and documentation across all job sites. Essential Functions Project Management Ensure all devices are installed where designated Ensure all programming is complete before leaving site Keep sales informed if they need to be involved with changes to scope Keep up on trainings on core product lines and ADS installation techniques Run service calls and troubleshoot customer equipment Manage inventory for service calls and job installations Work with project managers on completion and scheduling of ongoing projects Perform other duties and responsibilities as assigned by the General Manager and/or Vice President Competencies Excellent professional communication and organizational skills. Team player with strong Commercial Awareness. Strong decision‑making and problem‑solving abilities. Excellent time management skills and results‑oriented performance. Demonstrates ethical integrity while completing essential functions. Supervisory Responsibilities Lead level field personnel will monitor and manage onsite labor to deliver a project on time and as designed. Work Environment / Physical Demands This position may require long hours and out of town travel to a multitude of locations. New construction sites, schools, offices and factory environments. This position also operates in various weather environments outdoors and indoors. The physical demands are driven by the needs of our employees and customers. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 100 pounds. Travel 95 percent travel is required for the position. Required Education, Experience & Abilities High School Diploma or GED 3-5 years industry experience Disclaimer Compensation is commensurate with experience and relevant certifications. Relocation for any position offered is at the discretion of the hiring manager. Applicants must be able to pass a pre‑employment drug screening, background screening and Motor Vehicle Report with favorable results to be considered for employment. Arkansas Public Safety Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr