Teller

Job TitleThe purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession.ResponsibilitiesRepresent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers' additional needs and thank them as they leave.Continually safeguard the bank's assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.Assist in the development of new business for the bank by identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals.Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers' cheques and official checks.Perform additional duties as assigned.QualificationsHigh school graduate or GEDAt least six (6) months of customer service experienceBasic knowledge of math concepts and principlesDetail oriented – must be able to process transactions accurately and efficientlyAbility to work in a team environmentExcellent customer service and sales skillsAbility to meet and greet the public in a professional manner that reinforces TMK's service standardsAbility to display professional appearance and mannerismsAbility to recognize customer needs and make appropriate referralsAbility to meet referral goals in a retail environmentBasic computer skillsAbility to learn internal technology systems to perform work tasksMust pass Teller Simulation testAbility to communicate effectivelyAbility to handle some daily lifting of boxed or bagged coins required (weight may vary)Balancing experience preferredMust be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.