Director of Operations

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our operations team as Director of Operations. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit

Position Overview

We are seeking a seasoned Director of Operations to lead the Housekeeping and Engineering operations of our luxury hotel in Westchester County, NY. This dynamic leader will be responsible for maintaining exceptional standards of cleanliness, property condition, preventive maintenance, safety, and operational efficiency. The Director of Facilities will play a critical role in protecting the hotel’s physical assets, enhancing the guest experience, and fostering a culture of service, quality, safety, and accountability. Only highly experienced candidates with demonstrated success leading Housekeeping and Engineering operations in a luxury hotel environment need apply.

Does this sound like you?

Join the leadership team at Westchester County’s premier luxury hotel. Work alongside an experienced General Manager and a strong Executive Team in a positive, supportive, and results-driven environment. We offer competitive compensation, a performance-based bonus, and a comprehensive benefits package.

This is a unique opportunity to make a meaningful impact on the guest experience, the condition of the property, and the hotel’s continued success. We are seeking an accomplished hotel leader with extensive Housekeeping and Engineering experience, strong financial and operational judgment, and a passion for luxury hospitality. Only highly qualified candidates will be considered.

Key Responsibilities:

• Provide strategic and day-to-day leadership for the Housekeeping and Engineering departments.
• Ensure guest rooms, public areas, back-of-house spaces, mechanical systems, and exterior areas consistently meet luxury hotel, company, and brand standards.
• Conduct regular property inspections to identify and promptly address cleanliness, maintenance, safety, and presentation concerns.
• Oversee the hotel’s preventive maintenance program, including guest rooms, HVAC, plumbing, electrical, lighting, kitchen, laundry, pool, spa, and life-safety systems.
• Ensure work orders, preventive maintenance, inspections, and repairs are completed promptly and properly documented.
• Monitor Housekeeping productivity, room inspection results, guest feedback, cleanliness scores, labor costs, supplies, and inventory levels.
• Develop and implement departmental standards, operating procedures, quality-control measures, and safety practices.
• Respond proactively to guest feedback and resolve concerns involving cleanliness, room condition, maintenance, or safety.
• Develop, manage, and monitor Housekeeping and Engineering budgets, labor expenses, utilities, repairs, supplies, and contracted services.
• Oversee linen, terry, guest supplies, cleaning products, uniforms, tools, equipment, and departmental inventory controls.
• Manage vendor and contractor relationships, review proposals, monitor performance, and ensure work is completed according to approved standards.
• Partner with the General Manager and Executive Leadership Team on capital planning, renovations, equipment replacement, sustainability initiatives, and property improvement projects.
• Recruit, train, coach, and develop Housekeeping and Engineering leaders and associates.
• Establish clear performance expectations and promote a culture of accountability, teamwork, safety, and continuous improvement.
• Ensure compliance with Marriott brand standards, company policies, OSHA requirements, fire and building codes, environmental regulations, and all applicable federal, state, and local laws.
• Maintain required permits, inspection records, safety logs, warranties, equipment records, and regulatory documentation.
• Support emergency preparedness, fire-life-safety, workplace safety, and risk-management programs.
• Administer applicable company policies and collective bargaining agreement provisions in partnership with Human Resources.
• Participate in grievance meetings, workplace investigations, and labor-management discussions when required.
• Serve as Manager on Duty and respond to after-hours property emergencies as needed.

Qualifications:

• Minimum of 5–10 years of progressive leadership experience in hotel operations, with significant expertise overseeing Housekeeping, Engineering, facilities, or property operations. Marriott brand experience preferred.
• Demonstrated success managing both Housekeeping and Engineering functions within a luxury, upscale, or full-service hotel environment.
• Marriott brand experience strongly preferred.
• Strong working knowledge of hotel cleanliness standards, preventive maintenance programs, building systems, life-safety requirements, and workplace safety practices.
• Proven experience managing departmental budgets, labor costs, utilities, vendor contracts, capital projects, and operating expenses.
• Experience working in a unionized hotel environment is preferred.
• Strong leadership skills with the ability to recruit, develop, motivate, and hold teams accountable.
• Exceptional attention to detail and an uncompromising commitment to property condition, cleanliness, quality, and guest service.
• Strong communication, organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and respond calmly and effectively to operational emergencies.
• Proficiency with Microsoft Office and hotel work-order, purchasing, scheduling, and property-management systems.
• Bachelor’s degree in Hospitality Management, Facilities Management, Engineering, Business Administration, or a related field preferred.
• Relevant hospitality, engineering, or facilities-management certifications are preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and after-hours emergencies, based on the hotel’s operational needs.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

For applicants who will be working in NYC, the anticipated compensation range for the position is $120,000.00- $125,000.00 annually; for applicants who will be working in New York, the anticipated compensation range for the position is $120,000.00 - $125,000.00 annually. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer, and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Required)
• Team Player: Works well as a member of a group (Required)
• Leader: Inspires teammates to follow them (Required)
• Innovative: Consistently introduces new ideas and demonstrates original thinking (Required)
• Functional Expert: Considered a thought leader on a subject (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)

Motivations

• Required

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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