Clinical Manager

Job Description

Job Description

Description:

Isaiah House is a faith-based and Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, and standards of conduct. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, national origin, sex, disability, or any other status protected by applicable law.

This is a supervisory role responsible for overseeing staff, coordinating daily operations, ensuring shift coverage, coaching employees, and addressing performance or policy concerns, while also assisting with direct care/program duties as needed. The Clinical Manager ensures clients receive high-quality care while supporting communication between clinical staff and other departments.

Employees receive benefits that include:

• Medical, dental, and vision insurance
• Basic life insurance
• 401(k) Option
• Paid holidays
• PTO after 90 Days

Additional Information:

• Schedule: Full-time, schedule TBD upon offer
• Work Environment: On-site
• Travel Requirements: As needed to other facilities

Physical Requirements:

• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Must be able to sit for extended periods, stand, walk, speak, hear, and communicate clearly.
• Must be able to use a computer, phone, and standard office equipment for documentation and communication.
• Must be able to occasionally bend, reach, lift light office materials, and move throughout the facility as needed.

Key Job Responsibilities:

• Provide clinical oversight, supervision, and quality assurance for mental health and alcohol and other drug clinical services.
• Supervise and support clinical staff by assisting with onboarding, training, coaching, team development, and ongoing service coverage needs.
• Review treatment plans, case notes, pre-certifications, clinical documentation, and written correspondence to ensure accuracy, timeliness, compliance, and quality of care.
• Monitor clinical service delivery to ensure staff follow agency policies, HIPAA requirements, documentation standards, and applicable Kentucky mental health and substance use treatment guidelines.
• Assist with caseload management, client care coordination, and clinical coverage when clinicians are absent or additional support is needed.
• Provide direct clinical services by maintaining a limited caseload, delivering therapy to at least five clients per week, and facilitating one clinical group.
• Support crisis response, risk review, treatment planning, and complex case consultation as needed.
• Participate in leadership meetings, case conferences, trainings, audits, strategic planning, and agency events as needed.
• Identify opportunities to improve clinical processes, staff performance, documentation quality, client outcomes, and overall program effectiveness.
• Complete other assigned clinical, administrative, or supervisory duties related to program operations.

Required Qualifications:

• Master’s degree or higher in mental health counseling, psychology, behavioral science, social work, or a related field.
• Must possess a current, valid, and unrestricted Kentucky license or associate license. Acceptable licenses may include LPCC, LCSW, LPCA, CADC, CSW, LCADC, or other applicable Kentucky clinical licensure.
• Minimum of two or more years of licensed clinical experience preferred, including experience providing services to individuals with substance use disorders, mental health needs, and co-occurring disorders.
• Prior supervisory, lead clinician, training, quality assurance, or clinical oversight experience preferred.
• Experience reviewing clinical documentation, treatment plans, case notes, pre-certifications, and compliance-related records preferred.
• Experience working in a residential, intensive outpatient, behavioral health, substance use treatment, or recovery-based setting preferred.
• Knowledge of Kentucky mental health and substance use treatment standards, HIPAA requirements, documentation expectations, and applicable payer or funding source requirements preferred.
• Experience with crisis intervention, conflict resolution, medication-assisted treatment, billing processes, and working with various funding streams in collaboration with billing departments preferred.
• Strong leadership, coaching, clinical assessment, counseling, treatment planning, communication, documentation, organization, teamwork, and problem-solving skills.
• Must be able to support staff, manage competing priorities, and make sound clinical decisions in a fast-paced, dynamic environment.