Dental Patient Care Coordinator

Job Details Job Location: Wellington Office - WELLINGTON, FL 33414 About Modern Dental Smiles Modern Dental Smiles is an established, privately owned dental practice led by a single owner, with three premier locations across Florida. Our team includes multiple skilled dental associates, experienced hygienists, and dedicated clinical support staff who collaborate closely to provide exceptional patient care. Our Vision & Team Culture We believe that patient trust starts with an open, supportive, and transparent experience. In our practice, transparent billing education and financial clarity are essential parts of our core culture. We cultivate a healthy work environment where positivity, teamwork, and patient-first communication are part of our everyday routine. We are looking for someone who brings natural, uplifting energy to the team and in their daily life, and who is excited to help bring our owner’s vision for patient-centered care into reality. Why You’ll Love Working With Us Stable Full-Time Hours: Monday - Friday, 8:00 AM - 5:00 PM. Doctor-Owned Practice: Experience a cohesive, supportive culture in a non-corporate, doctor-led setting. Comprehensive Benefits: Health insurance options, dental benefits for you and your family, and Paid Time Off (PTO) / Paid Holidays. Growth & Support: Continuous on-the-job training and professional development opportunities. Key Responsibilities Treatment Presentation: Review doctor-recommended treatment plans with patients, explaining procedure steps and answering questions with clarity and empathy. Ledger & Billing Education: Walk patients through their account ledger, explaining billing breakdowns, insurance coverage details, and out-of-pocket balances so they feel completely confident in their financial care plan. Financial Guidance: Walk patients through fee estimates, expected insurance benefits, and flexible payment arrangements. Scheduling & Care Follow-Up: Coordinate appointment scheduling for recommended care and proactively follow up on pending treatment plans to help keep patient care on track. Patient Advocacy: Serve as a reassuring guide for patients who may feel hesitant or anxious about moving forward with their care. Clinical Collaboration: Partner with doctors, hygienists, and front desk staff to ensure daily schedules flow smoothly and records stay updated. Qualifications 3+ years of front office or patient coordination experience in a dental setting. Hands-on experience navigating the patient ledger, explaining insurance coverage, and reviewing billing details clearly with patients. Experience presenting treatment estimates and discussing payment arrangements. Familiarity with dental terminology across general, cosmetic, implant, or orthodontic care. Experience with Dentrix and other dental practice management software (or Dental Intelligence) is a plus. A naturally positive, empathetic approach with strong communication skills and a commitment to our team’s shared goals. What We Are Looking For 3+ years of front office or patient coordination experience in a dental setting. Hands-on experience navigating the patient ledger, explaining insurance coverage, and reviewing billing details clearly with patients. Experience presenting treatment estimates and discussing payment arrangements. Familiarity with dental terminology across general, cosmetic, implant, or orthodontic care. Experience with Dentrix and other dental practice management software (or Dental Intelligence) is a plus. A naturally positive, empathetic approach with strong communication skills and a commitment to our team’s shared goals. #J-18808-Ljbffr Paycom - ATS