Part-Time/Seasonal Customer Service Rep

Customer Service Representative (CSR) Seasonal (Part-Time) Bloomington, MN | Part-Time | Seasonal | Flexible Schedule At Hero, we're more than a service providerwe're a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer from their first interaction through the completion of their service. About the Role Looking for a summer role that builds real career skills and works around your schedule? We're hiring part-time, seasonal Customer Service Representatives to support our team during a busy season. In this role, you'll help customers through digital communication channels and manage scheduling tasks that keep our operations running smoothly. This is a task-based, fast-paced role where you'll gain hands-on experience in customer service, operations, and business systems. It's a great fit for college students or anyone early in their career looking to gain experience, earn income, and still enjoy a flexible summer schedule. What You'll Do Respond to customer inquiries via email, text, and online channels Schedule, reschedule, and confirm service appointments accurately Help maintain a full and efficient schedule by managing appointment availability Work with internal teams to ensure a smooth customer experience Resolve basic customer concerns and escalate when needed Enter and update customer information with high attention to detail Manage a steady stream of tasks while staying organized and on track What We're Looking For Current college student, recent graduate, or early-career professional Strong written communication skills and attention to detail Comfortable working with computers and learning new systems quickly Organized, reliable, and able to stay focused in a fast-paced environment Self-motivated and able to work independently Positive attitude and willingness to learn Why This Role is a Great Fit for Students Flexible scheduling: Work hours that can fit around classes, internships, or summer plans Real-world experience: Build valuable skills in customer service, operations, and business tools Short-term commitment: Ideal for summer break or seasonal availability Path to more: Opportunity to return for future seasons or move into long-term roles What Success Looks Like Timely, professional communication with customers Strong productivity and ability to manage multiple tasks Reliable and consistent execution of daily responsibilities Schedule & Compensation Part-time seasonal role (hours vary based on your availability and business needs) Flexible shifts available Opportunity to pick up additional hours during peak periods Hourly pay based on experience Performance-based incentives may be available Why Join Hero? Flexible work that fits your lifenot the other way around Gain experience that stands out on a resume Supportive, team-oriented environment Opportunity to grow into future roles within the company