Events & Hospitality Manager

Job Description

Job Description

The Events & Hospitality Manager is responsible for supporting hospitality operations across all Apres Cru venues, with a primary focus on event execution, banquet leadership, and service operations support at Buck's Roadhouse.

Working closely with the Sales Manager, General Manager, and Director of Operations, this role ensures timely execution of events and catering. This position serves as the on-site operational lead for events while also supporting Buck’s Roadhouse restaurant leadership and service management during non-event operations.

The Events & Hospitality Manager will support the strategies and daily operational deliverables in order to provide a great client, guest and team member experience.  

The ideal candidate thrives in a fast-paced hospitality environment, balancing organization, adaptability, leadership, and hands-on service execution. This individual will utilize the skills grown through the Hospitality industry, while looking to excel their training and experience across all functions of the food & beverage and event operations.

This is an exempt, salaried position. When not actively supporting events, this role functions as operational floor leadership support at Buck’s Roadhouse.

Leadership: 

Bring to life the Apres Cru values. Engage and inspire the management and line staff. 

• Works with the General Manager, Director of Operations, and Sales Manager to achieve operational goals.
• Serve as a hospitality ambassador for the Apres Cru portfolio, fostering positive relationships with guests, clients, vendors, and community partners.
• Models positive leadership behaviors for the team in order to foster a great workplace.
• Leads with an “If you see something, say something” approach to providing feedback to all team members.
• Actively participates in service and the day-to-day operations.
• Meets with lead team members and trainers to ensure we are delivering a great guest experience.
• Build relationships to brand visibility and generate positive word-of-mouth marketing. 

Banquet & Event Execution:

• Lead on-site execution of events, banquets, buyouts, and catered experiences across Buck’s and periodically other Apres Cru venues.
• Oversee banquet room setup, directing staff on where to place table settings, centerpieces, and other table decorations.
• Work closely with the Sales Manager to ensure accurate communication and seamless transition from booking to execution.
• Review and execute Banquet Event Orders (BEOs), timelines, staffing plans, room setups, and event flow.
• Lead pre-event Run of Show meetings with service and culinary teams.
• Serve as the primary operational contact during events, ensuring elevated hospitality standards throughout the guest experience.
• Assist with event setup, breakdown, rentals, décor coordination, and vendor communication as needed.
• Maintain flexibility and composure while adapting to changing timelines or guest requests during events.

Guest Engagement:
Ensure we are actively engaging with guests, before, during and after their experience. 

• Is acutely aware of the vibe in the restaurant and works to constantly monitor and adjust it throughout the day.
• Actively works the floor to deliver on Apres Cru service standards and 100% table touches are non-negotiable at every service & event.
• Build positive guest relationships through visible floor presence and genuine hospitality.
• Ensures consistent execution of food, beverage, service, and hospitality that aligns with the Apres Cru brand.
• Leads the restaurant team to deliver a great guest experience in order to build lifelong repeat guests.
• Directs the service team and follows up on all daily and weekly checklists.

Business Acumen and Operational Support:
Operate smarter, play offense with sales, build trust with guests and investors.

• Is aware of and takes a proactive approach to managing prime costs with an eye on the daily, weekly, monthly and annual projections and budgets.
• Supports venue leadership teams with staffing execution, operational flow, and service standards.
• Leads effective Run of Show prior to events.
• Lead daily and weekly walk through’s to ensure facilities are up to our standard.
• Ensure that HR practices are consistent with Apres Cru’s values and compliant with all local, state and federal laws.
• Possesses a working understanding of all Apres Cru operational systems. 
• Provides operational leadership support across venues as business needs evolve.

Additional Skills and Responsibilities:

• Exude excellence in hospitality for all employees and guests.
• Possess excellent strategic planning skills, with an emphasis on delivering, executing and assessing action plans.
• Proactively communicates to the team.
• Excellent time management, organizational, strategic thinker and multi-tasker
• Analytical and organizational skills, as well the ability to define and effectively solve and deal with a variety of changing situations under stress.
• Must possess strong interpersonal skills and the ability to resolve conflicting interests with the goal of obtaining cooperation.
• Ability to thrive in a fast-paced, entrepreneurial environment.  
• Self-driven, results-oriented, and possesses a solid track-record of leading high-caliber, upscale restaurants.
• Flexible work schedules, including nights and weekends
• May be required to lift, carry, push, or pull heavy objects up to 50 lbs.
• Kneel, bend, or stoop, ascend or descend stairs; be on feet for extended amounts of time

Preferred Experience:

• 2+ years of leadership experience in restaurant operations, banquet service, catering, and event execution.
• Proven track record overseeing restaurants with a staff of more than twenty employees.
• Bachelor’s Degree preferred.
• Well versed in restaurant industry specific labor laws.
• Proficient in a variety of technology systems, including Google Suite (Drive, Sheets, Gmail, Slides), POS (Toast), and Inventory systems (Craftable).
• Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees.