Management Analyst

Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the NAF HR Office. This is a Regular Full Time (RFT) position with a guaranteed minimum of 40 hours weekly, and with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave). Recruitment and retention may be authorized. Responsibilities Program Management and Process Improvement: Serves as the primary Management Analyst for the 75th Force Support Squadron, providing data-driven analysis, process-improvement solutions, and administrative oversight for Nonappropriated Fund (NAF) programs. Identifies inefficiencies in business, HR, and operational workflows; develops automated tools, SharePoint systems, Power Automate flows, and dashboards to streamline processes and improve accuracy, timeliness, and compliance. Conducts process mapping, data collection, and trend analysis to recommend policy and procedural improvements. Leads and documents local process-improvement initiatives aligned with Air Force and AFSVC guidance; develops implementation guides and templates to enable replication at other installations. Provides statistical reports, return-on-investment (ROI) analysis, and workflow metrics to leadership to inform data-driven decisions. Collaborates with HR and other squadron flights to develop standard operating procedures (SOPs) that improve mission effectiveness and customer experience. Training Program Management: Serves as the Unit Training Manager (UTM) for NAF employees, overseeing the development, coordination, and execution of training programs to ensure workforce readiness and compliance. Administers onboarding, annual, and professional-development training programs, ensuring accuracy of training records and alignment with Department of the Air Force, AFMAN, and NAF policy. Manages training initiatives, including course design, scheduling, documentation, and feedback collection. Tracks completion of mandatory training, updates training databases, and provides reports to supervisors and leadership. Coordinates training resources, ensures training materials are current and accessible, and develops tools to improve training program efficiency and engagement. Analyzes training feedback and performance data to identify emerging skill gaps and recommend improvements to programs or processes. Records, Privacy, and Information Management: Serves as the Unit Records Manager (URM) for the 75 FSS NAF operations, ensuring compliance with federal and Air Force records-management directives. Maintains the records inventory, file plans, and disposition schedules; provides guidance to program managers on proper records maintenance, transfer, and destruction procedures. Conducts annual file plan reviews and ensures records custodians receive required training and certification. Oversee's controlled, sensitive, and Personally Identifiable Information (PII) records, ensuring secure storage, proper access control, and accountability. Serves as the Unit Privacy Monitor, advising personnel on PII safeguarding, breach prevention, and reporting requirements in accordance with AFI 33-332 and NAF privacy policies. Serves as the Unit SharePoint Site Owner/Manager, maintaining site permissions, structure, and content to support knowledge management, collaboration, and version control across NAF operations. Administers and monitors the Interactive Customer Evaluation (ICE) feedback system, reviewing and analyzing customer comments to identify training gaps, service trends, and areas for improvement. Compiles data for leadership reports and uses feedback insights to inform process improvements and staff-development initiatives. Performs other related duties as required. If interested in applying for this position you may preview the online application: Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/17/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Applicant must have progressively responsible experience in substantive personnel management and administration. Must have knowledge of and skill in interpreting and applying regulations, policies, practices and procedures covering personnel management programs. Must possess basic computer skills. Must be familiar with personal computer applications such as Windows, MS Word, Excel, Access, and the Internet. Ability to communicate with others effectively, both orally and in writing. Must possess skill in dealing with customers and the public. Condition(s) of Employment: Successful completion and favorable adjudication of applicable background investigation (Tier 1 Level) is required You will be evaluated on the basis of your level of competency in the following areas: Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. This may be designated as a Drug Testing Position Recruitment and Retention Incentives may be authorized Must be able to pass a pre-employment physical (if applicable) Must obtain and maintain Security Clearance U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation. Male applicants born after December 31,1959, must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is included in a bargaining unit. Union Name: Local 1592 American Federation of Government Employees