Intake Coordinator

Intake Coordinator

Are you organized, responsive, and great at keeping multiple priorities moving forward?

PeopleCare Health Services is looking for an Intake Coordinator to help create a smooth, professional experience for new clients and families from the moment a referral is received through start of care. This role is a great fit for someone who enjoys working with people, thrives in a fast-paced environment, pays close attention to details, and takes ownership of getting things done.

What You'll Do

As an Intake Coordinator, you will manage intake activity from referral through start-of-care readiness. You'll work closely with clients, families, referral partners, caregivers, scheduling teams, and operations staff to make sure every new client receives timely and accurate support.

Key responsibilities include:

• Receive incoming client referrals by phone, email, and fax and accurately enter referral information into company systems.
• Conduct initial referral calls and help determine client service needs.
• Gather required background information and follow up on missing or incomplete documentation.
• Coordinate and schedule initial intake assessments.
• Prepare intake materials and review new admission paperwork for accuracy and completeness.
• Support virtual intake and assessment activities, including technology setup, documentation, and planning.
• Communicate with scheduling and operations teams regarding staffing needs, timelines, client risks, and start-of-care requirements.
• Track open referrals, pending documents, assessment dates, follow-up items, and handoffs through completion.
• Maintain accurate referral source, intake, and business development tracking information.

What We're Looking For

Successful candidates will bring:

• Strong organization, time management, and attention to detail.
• Excellent verbal and written communication skills.
• A customer-focused approach and strong relationship-building skills.
• Strong follow-through, accountability, and ownership of assigned work.
• Proficiency with Microsoft Office and the ability to learn company technology and intake systems.
• The ability to communicate professionally with clients, families, referral partners, case managers, caregivers, scheduling teams, office staff, and other third parties.
• The ability to work independently while staying connected and aligned with the broader team.
• Comfort supporting virtual intake and assessment activities.

Work Environment & Schedule

This position may be eligible for remote/work-from-home status. Remote employees are expected to maintain reliable internet access, remain responsive during assigned working hours, protect confidential information, and consistently meet productivity, communication, documentation, and performance expectations. The position may also involve work or travel from a home office, corporate office, agency office, or client location depending on business needs.

About PeopleCare Health Services

At PeopleCare Health Services, our Intake Coordinator plays an important role in helping clients move efficiently from referral to service. If you're dependable, service-focused, organized, and motivated by helping others, we'd love to hear from you.

Apply today to join the PeopleCare Health Services team.