Customer Service Associate III

Customer Service Associate III National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. The Customer Service Associate III plays a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You'll engage with customers through inbound and outbound calls, written correspondence, and other communication channelsall while developing valuable insurance and customer service expertise Key Responsibilities Handle moderate to complex customer inbound calls with professionalism, accuracy, and empathy Explain policy details and customer documentation clearly, including follow?ups and next steps Resolve routine, complex, and unique questions while striving for first?call resolution Actively listen, ask thoughtful questions, and demonstrate compassionespecially in sensitive or challenging customer situations Collaborate with internal teams to ensure a seamless customer experience Balance inbound customer support responsibilities with offline administrative tasks. Functional Skills Strong verbal and written communication skills Ability to work independently while managing multiple priorities Highly organized and detail?oriented (there's a lot to learn!) Patience, empathy, and professionalism when working with diverse customer needs Experience with Microsoft Office Suite, especially basic Excel Nice to Have Prior exposure to insurance concepts, policies, or customer service environments Supervisory Responsibilities This job does not have supervisory duties. Schedule & Location We are currently hiring two team members, one for each shift listed below. Please indicate your preferred shift when applying. 1st Shift: 9:30 AM - 6:00 PM EST 2nd Shift: 11:30 AM - 8:00 PM EST Onsite at 1125 RXR Plaza, 11th Floor, Uniondale, NY 11556 Why Join Us? Supportive and collaborative team environment Modern, professional office space Opportunities to learn, grow, and build your career A culture where your contributions are valued and recognized Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management Compensation Compensation offered for this role is 17.98 - 26.16 per hour and is based on experience and qualifications.