Client Experience - Concierge

Job Description

Job Description

Salary: $25.00 per hour

Client Experience - Concierge Profile

About Us:
The 1916 Company is the worlds leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collectors Lounges in important watch markets worldwide, The 1916 Company brings together the legacies ofWatchBox,GovbergJewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry both new and pre-owned by the most respected brands, a dynamic media platform, and the support of trusted client advisors. The 1916 Companys vibrant community extends from coast to coast and around the world

Job Summary:

The Concierge serves as the first point of contact for clients,settingthe tone for an exceptional luxury shopping experiencewithThe1916 Company. This individualis responsible forcreating a warm and welcoming environment,assistingwith clientneeds, and providing seamless service throughout their visit. The Concierge willanticipateclient expectations, coordinate personalized experiences, and support the sales team in delivering an elevated level of hospitality and exclusivity.Previous experience in the retail jewelry, diamonds, and fine watches field is a plus.

Objectives:

The Concierge is an integral part of the luxury retail experience, ensuring each client interaction is seamless, elegant, and memorable. By embodying hospitality, discretion, and service excellence, this role enhances the prestige of the store and fosters deep client relationships.

Key Responsibilities

Client Experience & Hospitality

• Greetingclients warmly, offering personalized service from the moment they enter the store.

• Match clients withavailableandadvisors.

• Provide hospitality, including offering refreshments and ensuring client comfort.

• Maintain a polished, professional presence that reflects the stores luxury standards.

• Assistin coordinating in-store experiences, private appointments, andspecial events.

Client Support &Assistance

• Facilitate smooth transitions between different touchpoints of the clients journey in-store.

• Provide basic product knowledge and brand information, directing inquiries toappropriate ClientProfessionals.

• Assistwith store navigation, ensuring clients receive undivided attention and personalized service.

• Support in managing appointments, reservations, and client requests efficiently.

Personalized Service & Relationship Building

• Learn and remember client preferences to contribute to a more tailored experience.

• Handle special client requests, such as securing a private shopping area or arranging gift wrapping and delivery services.

Store Operations & Support

• Maintain the appearance of the client reception area, ensuring it is immaculate and inviting.

• Coordinate with themanagersand back-office teams to enhance clientexperience.

• Assistwith administrative tasks such as scheduling, CRM updates, and appointment follow-upwhen needed.

• Restock refrigeratorsand other hospitality supplies throughout the store.

• Check appearance of spaces, cleaning up flowers, outside of cases, drinkand hospitality areas, Windex cases throughout the day,andgiving attentionto any other areasas needed.

Qualifications & Skills

• Experience:Preferred experience in luxury retail, hospitality, ora client-facingrole.

• Communication:Exceptional verbal and written communication skills with a polished and professional demeanor.

• Client-Centric Mindset:Passion for delivering personalized service and creating memorable experiences.

• Problem-Solving:Ability toanticipateand address client needs with discretion and efficiency.

• Organization & Multitasking:Strong ability to manage multiple tasks whilemaintaininga high levelof service.

• Technology:Proficiencyin CRM systems, appointment scheduling tools, basic Microsoft office software and Canva.

• Luxury Aesthetic:Understanding ofluxury brand culture, etiquette, and service expectations.

Core Competencies

• Hospitality & Warmth:Ability to make every client feel valued andwelcome.

• Attention to Detail:Ensuring every aspect of the store environment and client experience is flawless.

• Discretion & Professionalism:Handling VIP and high-profile clients with the utmost confidentiality and care.

• Team Collaboration:Working seamlessly with Sales Professionals, Managers, and support teams.

• Adaptability:Ability to adjust to dynamic client needs and in-store experiences.

Performance Metrics

• Client satisfaction andmystery shopscores.

• Efficiency in managing appointments and store flow.

• Contribution to enhanced client relationships and repeat visits.

• Coordination and execution of special client experiences.

Benefits:

Comprehensive medical, dental, life and short/long term disability and 401(k) plan. Competitive PTO and paid Holiday