UA Cares Case Manager

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.” University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.” All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 06/26/2026 Type of Position: Student Support Services Workstudy Position: No Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas, Fayetteville Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at View phone number on click.appcast.io. Department: UA Cares Department's Website: Summary of Job Duties: The UA Cares Case Manager is a staff member within the Office of the Dean of Students portfolio and reports directly to the Director for UA Cares. The Case Manager assists in efforts to put students first and is a central part of the University’s effort to create an engaging campus environment by providing advocacy and support services that increase student engagement, success, retention/persistence, and graduation. This position is highly collaborative and plays a lead role in nonclinical student case management developing and implementing both long- and short-term response plans to address a wide range of student experiences and concerns. Examples include but are not limited to basic needs insecurity, physical and mental health, adjustment concerns, student safety, academic, personal/family crisis, and integration into campus life. The Case Manager works in consultation and collaborates with internal and external partners to provide students who may be experiencing difficulty and are unable to access services and needed resources. The Case Manager will also lead specific department initiatives and associated assessment efforts related to the ongoing development and maintenance of comprehensive resources including referral agencies, other on campus offices/departments, and other relevant resources for students. The Case Manager serves on various committees and has some after-hours responsibilities. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Qualifications: Minimum Qualifications Bachelor’s degree from an accredited institution of higher education Experience responding to and supporting mental health needs Applicable equivalencies may be considered for the above qualifications. Preferred Qualifications Master's degree in student development, higher education, counseling, or a related field from an accredited institution of higher education Higher education experience working with college age population Knowledge/Skills/Abilities Knowledge of current research, trends, and best practices related to non-clinical case management programs and services Knowledge of the University environment and culture with the ability to work collaboratively with on and off-campus partners, including faculty Knowledge of federal, state, and local laws, policies, and regulations and their application in professional practice Skill in managing competing demands and navigating complex emergent situations with the flexibility to adapt to changing priorities and urgent needs Demonstrated ability to lead effectively and cultivate care, engagement, and collaboration among students, instructors, staff, and community partners who reflect the diverse identities present within the university community Demonstrated ability to effectively assist and support a large and diverse caseload of individuals who are involved in or impacted by personal crisis, mental health concerns, trauma, and other disruptive or distressing life events through one-on-one meetings, referrals, service coordination, and other supportive interventions provided with care and sensitivity Ability to manage confidential/sensitive information and situations with diplomacy and demonstration of excellent critical thinking and sound judgement Additional Information: Availability and flexibility to work some evenings and weekends as needed to meet the responsibilities and operational needs of the position Salary Information: $51,021 (Commensurate with education and experience) Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Proof of Veteran Status Recruitment Contact Information: Andrea Allan, Director UA Cares, View email address on click.appcast.io All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact. Special Instructions to Applicants: Pre-employment Screening Requirements: Criminal Background Check, Sex Offender Registry The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All Application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Talking Frequent Physical Activity: N/A Occasional Physical Activity: N/A Benefits Eligible: Yes Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 4 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. The Student Right to Know and Campus Security Act was passed in 1990 and was amended in 1998 to form the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. This law requires that certain institutions of higher education distribute to all current students and employees a copy of the required report, and to all prospective students and employees a summary of what is contained in the yearly report. The report is available on the Internet and may be downloaded and printed with Adobe Reader 5.0 or higher software. The software is free and may be downloaded from For prospective students and employees and all others who would like to obtain a copy of the yearly report but cannot print it from the Internet, a paper copy may be obtained by contacting the University of Arkansas Office of Admissions, Department of Human Resources or University Police. The report in its entirety is available on the Internet at: