Customer Service Supervisor

About the role Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives. Location: Danielson, CT. This role is 100% on site. Requirements 3+ years of customer service leadership experience Manufacturing environment strongly preferred Experience leading and developing teams ERP and business systems experience is considered ideal Strong operational and organizational skills Proven ability to manage competing priorities Experience with performance management, coaching, and employee development Benefits Competitive Compensation Structure Health/Dental/Vision/Life Insurance Disability Insurance 401(k) with Company Matching ESOP Pension Pet Insurance Paid time off Employee Referral Bonus Program Education Assistance Program Employee Assistance Program SPIROL is an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. #J-18808-Ljbffr SPIROL International Corporation