Registered Nurse (RN) Care Navigation Team Leader

Care Navigation Team Leader

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life's most important moments.

Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.

We have a passion for purpose driven work! Do you?

The Care Navigation Team Leader supervises the Care Navigation team and supports the implementation and growth of the Care Navigation Program while ensuring high quality patient and referral source experiences.

What you will do:

• Supervise Care Navigation staff including: Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Care Navigation Social Workers, Care Navigation Support Agents
• Carry out additional supervisory assignments as directed by the Director of Navigation Services.
• Participate in the planning and implementation of the Care Navigation Team Development Project.
• Assist with onboarding and training of new Care Navigation staff.
• Provide supervisory support for evening triage as needed.
• Participate in quality, performance, and process improvement initiatives.
• Cross-train to provide coverage for additional Care Solutions Center leadership roles including: On-Call Teams, Admissions/Liaison, Triage

Success capabilities:

• Registered Nurse (RN) in the state of Ohio strongly preferred
• Minimum of two years' hospice experience required
• Strong communication, leadership, and managerial skills
• Ability to lead a large, multidisciplinary team, including managing performance and disciplinary action when necessary
• Strong technology proficiency
• Proven ability to manage multiple priorities and operational demands

Physical requirements:

This is sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally; work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity. Employee is not subject to adverse environmental conditions. This position has the potential to be exposed to environmental elements, internal and external, such as infectious disease, bloodborne pathogens, and chemical and/or chemical fumes, (pet dander and/or exposure to allergens) and adverse effects of inclement weather that may occur as well as potentially difficult patient and family situations. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Details:

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance
• Technology Package
• Protocols in place for wellbeing during COVID-19

Conditions of employment:

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Provide an active driver's license
• Ability to provide proof of eligibility to work in the United States.
• High level of integrity, ethics and professionalism.

The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Careers at Reserve Care

17876 St. Clair Ave.

Cleveland, OH 44114

View phone number on click.appcast.io or reserve-care.org/careers

Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.