Mobility Specialist

Overview SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout‑free parking experiences. Customers can drive in, park, and drive out without fumbling with tickets, machines, apps, or credit cards. We are the largest parking network in America with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe. Responsibilities As a Mobility Specialist, you are the front‑line representative of Metropolis Parking, serving as the face of our technology‑driven parking experience. You will assist customers in navigating and enrolling in Metropolis’ parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a strong customer‑first mindset in a fast‑paced environment. What You’ll Do Greet and assist guests in parking lots and garages, providing professional and friendly service. Educate customers on Metropolis parking technology and assist with enrollment as needed. Promote positive customer relationships by consistently delivering excellent customer service. Respond to customer questions and concerns confidently and courteously. Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization. Issue parking violations in accordance with company policies. Document violations using company‑provided mobile devices, including photo documentation. Maintain the cleanliness of parking lots, garages, and common areas. Identify and report debris, spills, hazards, or maintenance issues promptly. Sweep floors, collect trash, and empty trash receptacles as needed. Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep. Work independently and collaboratively as part of a team. Observe all safety protocols at all times. Perform additional duties as assigned. Qualifications High school diploma or GED preferred, but not required. Prior parking industry experience preferred, but not required. Strong customer service orientation with a willingness to go above and beyond. Comfortable using mobile devices and technology (iPad, iPhone, Android devices). Ability to communicate effectively in spoken English with customers and team members. Strong interpersonal and communication skills. Reliable, adaptable, and able to thrive in a fast‑paced environment. Physical and Work Environment Requirements Ability to stand and walk for extended periods (up to six consecutive hours). Ability to visually inspect vehicles and physically access all areas of garages and lots. Comfortable working outdoors in all weather conditions. Flexibility to work various shifts, including weekends and evenings. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements include standing, walking, handling cash and equipment, occasionally sitting, climbing or balancing, and lifting or moving up to 25 pounds. Salary Range $11.00 per hour. Benefits Eligible employees will participate in various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off. Equal Opportunity Employer SP+ is an equal‑opportunity employer committed in policy and practice to recruit, hire, train, and promote all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Location El Paso, Texas, USA. #J-18808-Ljbffr