Release Management Analyst II- Bala Cynwyd, PA

Overview The Release Management Analyst will act as the main point of contact for all Release Management activities for the department and be responsible for orchestrating all releases (“Enterprise Releases,” patches, etc.), including written communication to impacted TMNAS companies and stakeholders. The Analyst will also act as a secondary Non-Production Environment Analyst as needed. Responsibilities Own end-to-end orchestration of planned production releases, including a yearly release calendar, stakeholder communications, and deployment tracking. Facilitate core release ceremonies (planning/readiness/stand-ups) and publish artifacts such as agenda, decisions, action items, risk/issue log, and go/no-go outcomes with clear owners and due dates. Coordinate cross-team Enterprise Release readiness by validating entry/exit criteria, tracking dependencies, and escalating blockers to protect the release date while maintaining adherence to release management standards. Drive change record quality and completion by reviewing change tickets, ensuring evidence, approvals, implementation & backout plans are complete, and closing CAB meetings including post-implementation validation. Partner with Project Managers for major go-lives by creating implementation plans, defining integrated milestones, and readiness checkpoints across Release/QA/UAT/Change, ensuring deliverables are produced on time and process exceptions are documented and approved. Maintain and improve release reporting dashboards by defining metrics (throughput, success rate, defects/incidents, change failure rate, cycle time), automating collection where feasible, and communicating trends and actions to leaders. Own communications and coordination for non-standard releases (patch/hotfix) by defining timeline, stakeholders, required approvals, deployment plan, validation steps, and post-release summary. Maintain the Known Defects (Risk Acceptance/Fail Forward) log for each release, document approved bugs, capture business/technical risk, required signoffs, workaround/monitoring plan, and target remediation date; report status through go-live and closure. During deployment windows, provide structured release command coordination with real-time status updates, issue triage/escalation, cutover checkpoints, and final completion confirmation to impacted companies and stakeholders. Provide scheduled off-hours/weekend release support for Sunday Enterprise Releases, including execution coordination, communications, and post-release validation. Qualifications Bachelor’s degree (preferably in MIS, IT, or Business). 5-7 years’ experience in release management. Outstanding strategic insight to understand and consider relevant organizational impacts of decisions and departmental growth strategy. Hands‑on experience with Azure DevOps (ADO) and Microsoft Power BI preferred. Strong time management, customer service orientation, and ability to work with a variety of people and groups at multiple levels constructively and collaboratively. Extensive understanding of Software Development Life Cycle (SDLC), Release Management and Project Management practices and procedures. Experience with Dev‑ops, Agile and SAFe a plus. Knowledge of Onshore‑Offshore resourcing and management model preferred. Excellent verbal and written communication skills with the ability to present to all levels of management. Strong dependency management and ability to enforce process governance without slowing delivery. Salary Salary range: $67,000 to $87,000. The ultimate salary offered will be based on factors such as applicant experience and geographic location. The company offers a competitive benefits package and bonus eligibility on top of base. Equal Opportunity Employer Tokio Marine Group of Companies is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law. #J-18808-Ljbffr TMNA Services