Client Relations Coordinator

Special Client Billing Arrangement Coordinator This position will support and coordinate the special client billing arrangement process and ensure clients are billed in accordance with special requirements. This position will also be involved in the rate implementation process. Essential duties and responsibilities include the following. Other duties may be assigned: Upload and maintain client billing agreements and client requirements correspondence (including emails) into billing guideline folders and client sites Continually re-engineer policies and processes to ensure that bills are rendered in compliance with client requirements Implement new client guidelines in Elite 3E and work with Rates team for rate set-up Work with Pricing team to confirm understanding of special billing arrangements Create and maintain client billing rules, biller checklist, and partner summaries Create processes to audit client bills before rendering Identify, research and track bills for those not paid in full; correspond with clients to identify any issues and potentially recoup payments Develop relationships with partners and secretaries to expand knowledge of client requirements Regularly communicate policies to partners, timekeepers and secretaries Work closely with the billing team to designate individuals as "billing policy experts" for individual clients' billing policies as a resource for the team Work with billing and collection staff to ensure all have pertinent client information Work closely with E-Bill Coordinator and the billers on day to day e-billing issues Develop and enhance process to obtain required information from partners or codes from clients before bills are rendered In addition, responsibilities related to maintaining firm and client information are to be adhered to by all employees. This includes complying with the firm's information security policies, protecting firm assets from unauthorized access, disclosure, modification, destruction or interference, and reporting security events or potential events or other security risks to management. Qualifications: Strong written and oral communication skills Strong interpersonal skills Strong attention to detail skills Proactive Results oriented Good organizational skills Ability to deal with all levels of firm personnel and client contacts Comprehensive analytical and problem solving skills Ability to work independently Experience and expertise with Microsoft office suite Prior experience with Elite billing system Education and/or experience: Strong financial oriented background Prior law firm billing department experience Bachelor's degree required Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: The base salary range offered for this role will be $65,000 - $85,000. When determining a candidate's compensation offer, elements unique to each person are taken into consideration including but not limited to skill set, experience level, performance, professional certifications, degrees and location, as well as the needs of the Firm. The total compensation package for this position may include overtime pay, discretionary bonuses and other benefits. For a more comprehensive list of employee benefits, please visit