Client Care Assistant Manager - Long Island City

Summary The Client Care Assistant Manager facilitates an exceptional client aftercare and repair journey with a focus on workshop operations, logistics, and performance. The role coordinates workshop workflows, order processing, and cross‑functional communications to ensure timely and high‑quality service. This position reports to the Senior Client Care Manager, Americas, and is based in Long Island City, New York. Responsibilities Organize and monitor daily workshop operations to meet objectives and foster a high‑performing environment. Streamline communications and logistics across workshops, stores, and clients; oversee receiving, tracking, label creation, and order dispatching. Verify incoming goods against documents and inspect products to validate repair requirements; handle replacements, upgrades, and beyond‑repair cases. Support spare parts inventory management and distribution; manage high volumes of aftercare and repair inquiries. Estimate quotes and delivery timelines for repairs and spare parts; handle workshop‑related client complaints and post‑repair detractor calls. Maintain accurate records in RMS, CEGID, and Salesforce; process order invoicing, payments, tax calculations, and reminders. Lead continuous improvement initiatives, measure and track KPIs, and develop Client Care SOPs and resource materials. Requirements 5+ years of experience in supply chain, operations, or customer service within a fast‑paced luxury retail environment. Strong analytical, organizational, and communication skills with commercial awareness and a client‑centric approach. Familiarity with CRM practices and experience with systems such as RMS, CEGID, or Salesforce. Self‑motivated team player with practical problem‑solving, multitasking, prioritization, and time management skills. Bachelor’s degree required. #J-18808-Ljbffr Brobston Group LLC