Account Manager

Position : Account Manager

Ready to join a dynamic organization exploding with fast-paced growth?

Consistently recognized as a cutting-edge experience management software company, Sogolytics delivers real-time insights for organizations around the world. Our powerful analytics, outstanding support, and industry-leading innovations set us apart in a crowded and competitive space, and our clients use their data to fuel smarter decisions and business growth every day.

In a crowded and competitive space, Sogolytics has carved its own niche, consistently achieving high ranks and industry recognition throughout the online survey software market. From enterprise feedback management to single projects, our users around the world collect powerful insights from their stakeholders to drive meaningful change.

Our new SaaS Account Manager:

• Brings people together and makes magic happen.
• Starts with a single contact and grows engagement and excitement throughout an entire organization.
• Inspires brand usage and loyalty.
• Develops and supports solutions.
• Build relationships and grow potential.
• Knows people and data.

Responsibilities

• Serve as main point of contact for all assigned clients
• Support clients in their exploration and use of multiple products and services
• Build and maintain positive relationships with clients
• Grow engagement within an organization beyond one contact or department
• Collaborate with sales team members to ensure smooth transitions of clients and all of their relevant data
• Manage renewals and additional contract negotiations
• Enhance client retention through data tracking and strategic action
• Interface with multiple internal teams to ensure client needs are being met
• Double down on our data to make sure we’re serving our clients well

Requirements

• Successful work experience in account management or similar positions
• Outstanding interpersonal skills
• Demonstrated ability to deliver client-focused solutions
• Strong communication skills, including listening, presenting, and writing
• Excellent presentation and communication skills
• Proven ability to manage multiple projects simultaneously without missing any details
• Experience with CRM software
• Confidence and coolness, no matter the pressure
• Independent and self-driven, taking ownership and following through fully
• Team player open to learning and collaborating
• Bachelor’s degree
• Experience in SaaS preferred

Salary : commensurate with experience

Location : Hybrid arrangement at our main office in Herndon, Virginia. (M, T, W in office, R, F remote)

Benefits : While we as an organization provide first-class customer experience, prioritizing the experience of our employees is core to our success. New team members receive personalized onboarding and continued training on our products and processes, and we work together to build a culture that supports teamwork, balance, and growth.

• 17 PTO days per year, +1 annually
• 8 federal holidays
• Full winter break (Christmas to New Years off)
• Competitive salary, including base and incentive plan
• Medical benefits, including dental and vision
• Paid parental leave
• Short-term disability, long-term disability, and basic life insurance
• 401k retirement savings plan
• Equipment provided

When you win, we win. #SogoTeam