Business System Analyst

Job Description

Job Description

About Williams-Sonoma DC - Memphis, TN

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain.
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
  • Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi.
• Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

We are looking for a data-driven Senior Analyst to join our Global Transportation team. In this role, you will be the analytical driver of our logistics operations — transforming complex freight, carrier, and cost data into clear, actionable insights that drive strategic decisions across our international supply chain. You will work cross-functionally with transportation, procurement, finance, and operations teams, and will have the opportunity to shape how data is used across the organization.

The Business System Analyst position is located in Memphis, TN.

You'll be excited about this opportunity because you will:

• Develop and maintain executive-level dashboards and reports tracking transportation KPIs including cost per shipment, on-time delivery, carrier performance, and mode efficiency.
• Design, build, and manage ETL workflows to consolidate data from carrier portals, TMS platforms, internal supply chain systems, and third-party logistics providers.
• Conduct deep-dive analyses on freight spend, lane optimization, capacity planning, and network design to surface cost-saving opportunities.
• Partner with procurement and carrier management teams to provide data-driven support during contract negotiations and RFP cycles.
• Build and maintain scalable data models that support both operational reporting and strategic scenario planning.
• Champion data quality standards across transportation datasets, identifying gaps and working with IT and data engineering teams to resolve them.
• Explore and pilot AI/ML applications within transportation analytics, including predictive freight cost modeling and anomaly detection.
• Communicate findings clearly to both technical and non-technical stakeholders, including senior leadership.

Check out some of the required qualifications we are looking for in amazing candidates:

• High School Diploma or Equivalent.
• At least 1+ years of experience in Power BI or Tableau; ability to build production-grade dashboards with calculated fields, drill-throughs, and row-level security.
• At least 3+ years in logistics, supply chain, or transportation analytics; familiarity with freight modes (FTL, LTL, ocean, air, parcel) and carrier management.
• This is an onsite and in office role.
• Hands-on experience with Alteryx or comparable ETL tools; comfortable building repeatable, automated workflows for data blending and transformation.
• Proficient in SQL for querying large datasets; experience with cloud data platforms (Snowflake, Databricks, Redshift, or similar).
• Proven ability to translate analytical outputs into business narratives; experienced presenting to cross-functional stakeholders and senior leadership.

We prefer some of these qualities as well:

• Bachelor's degree in Supply Chain, Business Analytics, Industrial Engineering, or a related field; MBA or advanced degree a plus.
• Experience working within global or multi-regional transportation networks (North America, Europe, APAC).
• Familiarity with AI/ML concepts applied to supply chain such as demand forecasting, cost prediction, or anomaly detection; experience with Copilot, Python, or ML platforms.
• Familiarity with TMS platforms (e.g., Oracle TMS, MercuryGate, BluJay, SAP TM).
• Knowledge of trade compliance, customs, or international freight documentation.
• Experience with Python or R for statistical analysis or automation.
• APICS CSCP or similar supply chain certification.

Review these physical requirements, as they play a major part in this role:

• Able to bend, reach, squat, and climb stairs/ladders.

Our company benefits are second to none in the industry:

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: (Login credentials may be required).

EOE