Front Desk Associates

Job Description

Job Description

True North   Hotel Group , an award-winning management and development company, is seeking a  Front Desk Associate  to   join our team at the Fairfield Inn & Suites in  Marlborough, MA. We offer awesome benefits and a great family culture. 

RESPONSIBILITIES

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone. 
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

QUALIFICATIONS

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.
• Experience in hospitality is a plus.

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.