Technical Engagement Lab Manager - IT Helpdesk & Lab Ops
bcmcllc
BCMC is seeking a TEN Lab Manager to lead first-level Help Desk for the TEN Lab’s systems and accounts in a DoD-focused environment. You will assist new user setups, respond to requests, and maintain accurate tickets while supporting asset management and lab inventory. You will help deploy new lab technologies, support VPN/VDI and MacOS/iOS users, and collaborate across physical locations to optimize procedures and SOPs for mission continuity. #J-18808-Ljbffr bcmcllc
- ...restoration of services. We are seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT... ...of directly relevant experience in IT Helpdesk support. - 3+ years MacOS and iOS experience...SuggestedFull timeContract workLocal areaImmediate startFlexible hours
$100k - $104k
...of services. Castalia Systems is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the... ...issues. Monitor and respond to users on IT helpdesk channels and phone lines. Assist in the...SuggestedFull timeContract workWork at officeLocal areaImmediate start- Overview We are an applied AI lab building end-to-end software... ...customers are our highest priority. Engagement Managers (EMs) are customer-facing... ...or program-management job. It is mission success, but... ...sale is often driven through technical credibility, custom demos, training...SuggestedFor contractors
$153.6k - $207.7k
...highly skilled and versatile Engagement Manager (EM) to join our team and... ...this role you will combine technical expertise with strong project... ...delivering enterprise-level IT engagements experience- Bachelor... ...-facing technical teams (helpdesk staff, SMEs, developers) in...SuggestedFor contractorsLive inFlexible hoursShift work- ...Customer Success Manager Bitdefender is a cybersecurity... ..., Bitdefender Labs discovers hundreds of new... ...Engineering. Through proactive engagement, operational alignment,... ...business priorities, technical environment,... ...enterprise software, cloud, or IT infrastructure environments...SuggestedWorldwide
$131.2k - $177.6k
...seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery... .... In this role you will combine technical expertise with strong project leadership... ...management methodologies- 4+ years of IT implementation experience- Current, active...Flexible hours$153.6k - $207.8k
...Strategic Sales team is seeking a Sr. Engagement Manager to join our team. In this role you’ll identify... ...impact, engaging customer executives, IT teams, and lines of business to achieve... ...you with the ability to translate technical concepts into business value for customers...WorldwideFlexible hours$151k - $204.2k
AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined... ...teams consisting of business and technical resources while managing scope, schedule... ...qualifications- 5+ years of leading the delivery of IT projects with external customers or...Local areaWorldwideFlexible hours$100k - $115k
...First. Learn Fast Job Description The Technical Success Manager (TSM) is a high-impact customer-facing... ...role, you will partner with security, IT, and technical stakeholders to turn... ...security operations. Use product usage, engagement, and health indicators to spot adoption...Work at officeLocal area3 days per week$123.1k - $186.3k
...DescriptionThe Customer Success Manager (CSM) is a versatile... ...and addressing both technical and business concerns,... ..., supervisors, and ops teamsTrack usage metrics... ...relationships within customer IT and business leadership... ....Increase customer engagement with products and...Full timeWork at officeLocal areaFlexible hours3 days per week$123.1k - $186.3k
...DescriptionThe Customer Success Manager (CSM) is a versatile... ...and addressing both technical and business concerns,... ..., supervisors, and ops teamsTrack usage metrics... ...relationships within customer IT and business leadership... ....Increase customer engagement with products and...Full timeWork at officeFlexible hours3 days per week- Company DescriptionProSidian is a Management and Operations Consulting... ..., Business Process, IT Effectiveness, Engineering, Environmental... ...to complete a wide range of engagements for public and private,... ...Sector Experience (functional and technical area expertise also ideal) to...Full timeContract workTemporary workFor contractorsWork at officeRemote workFlexible hours
$110k - $150k
...Customer Technical Program Manager It's fun to work in a company where people truly believe in what they... ...strategically manages customer engagement throughout the data center lifecycle... ...between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction...Contract workTemporary workWork experience placementFlexible hours- Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth with customer advocacy and commercial awareness, helping customers... ...from cybersecurity technology. You will partner with security, IT, and stakeholders to drive adoption and measurable outcomes,...Work at office
$151k - $204.2k
...(ProServe) team is seeking a highly skilled and versatile technical Engagement Manager (EM) to join our team and lead the delivery of complex cloud... ...Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent...Local areaFlexible hours$210.1k - $284.3k
...(ProServe) team is seeking a Principal Engagement Manager to lead the delivery of our largest and... ...Orchestrate across customer lines of business, IT, and partner teams simultaneously,... ...star for program success, translating technical delivery progress into executive-ready...Local areaFlexible hours- ...We’re looking for a Technical Success Manager to join our Implementation team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers. You’ll lead the technical onboarding of standardized products, support customers...Full timeWork at officeRemote workFlexible hours
- ...specifically supporting the AI Frontier Labs. You know how to sell innovation... ...: Build relationships with CIOs, IT executives, LOB executives, Program Managers, and other important partners.... ...accountsThe ability to simplify a technical capability into a value-based benefit...Local areaWorldwide
$199.2k - $249k
...them into operational use cases that matter.We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for... ...blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving...Full timeContract workWork experience placement$75k - $100k
...Technologies, Professional and Managed Services, Workforce... ...Partner, Alloterra Labs Partner, Axis Communications... ...growth of NFF’s IT Workforce Augmentation. The Client Engagement Executive -This is a full... ...CIOs, procurement, and technical teams; strong negotiation...Contract workWork at officeLocal areaImmediate startRemote workFlexible hours$187.2k - $234k
Engagement Manager (Computer Vision), Public SectorScale AI is at the forefront of the AI revolution, helping the U.S. government unlock the... ...blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving...Full timeContract workWork experience placement$69.4k - $158k
DFIR Engagement ManagerThe Opportunity: You know that project managers touch every single part of a business and wear multiple hats: from caring for the client and... ...completionAbility to communicate abstract and technical concepts to multiple types of customers and law...Full timeContract workPart timeWork at officeLocal areaRemote work$120k - $150k
Senior Technical Customer Success Manager We’re hiring a Senior Technical Customer Success Manager to join a fast‑growing SaaS company recognized for usability, customer loyalty, and momentum. If you thrive at the intersection of technology, relationships, and outcomes...Full timeRemote work$168.8k - $211k
...RoleThe Business Relationship Manager establishes and manages... ...strategy. Owns the front-end engagement lifecycle for assigned practice... ..., translate those needs into IT-specific requirements, and develop... ...and risks, propose practical technical strategies, and meet...$123.1k - $227k
...both AI solutions and organizational change management. For companies on their Agentic... ...isn't just about turning the software on — it's about continuous optimization, cultural... ...business impact. Move the conversation from "technical deployment" to "business outcomes" (e.g.,...Full timeWork experience placementShift work- ...experienced Customer Success Manager (CSM) at Cybrary to serve as... ...meet their cybersecurity and IT training needs.What You Will... ...Cybrary’s best practices for engagement, renewal, and expansionSkills... ...and expand familiarity with technical content and an inherent desire...Temporary workWork at office
$153.6k - $207.7k
...seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery... .... In this role you will combine technical expertise with strong project leadership... ...leading and delivering enterprise-level IT engagements experience- 5+ years of cloud...Flexible hours- ...Consulting is seeking a Customer Relationship Manager with expertise in account management and... ...partnership with agency clients by engaging in detailed discussions to identify and... ...high-level system issues. · Serve as a technical authority to validate claims regarding...Work at office
$150.4k - $160.4k
IT Business Relationship Manager Steptoe, a Washington, DC-based Am Law 100 law firm, is seeking an IT Business... ...of technology and firm operations — engaging practice group leaders and... ...requirements and use cases into clear technical requirements for project and development...Contract workMonday to FridayFlexible hoursShift workWeekend workWeekday work$250k
...have grown significantly while maintaining technical depth and a low-ego culture. Lovelytics... ...day-to-day delivery of data consulting engagements, ensuring quality, timeliness, and... ...other engineers. Identify and proactively manage risks, scope changes, and resource allocation...
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