Patient Care Coordinator
All American Home Care LLC
All American Home Care LLC is an EEO Employer - M/F/Disability/Protected Veteran Status
JOIN THE WINNING TEAM!
- Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
- Ensure a high level of care for the patient given by the home health aides.
- Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
- Managing last minute calls outs, finding appropriate coverage.
- Developing an on-call pool of agency aides with various shifts in coordination with Human Resources
- Communicate with referral sources and Case Managers to provide an excellent customer service experience
- Listening to needs of clients and matching them to the appropriate caregiver(s)
- Manage Caseload of 100+ patients
- Review the care plan with patients and caregiver
- Resolve caregiver and client grievances and complaints
- Address over utilization of hours
- Reporting personnel performance issues
- Ensure caseload retention
- Contribute to team efforts by accomplishing related results as needed
- High school graduate
- 2+ Years experience in a Home Care or Service Coordination role.
- Demonstrated capability maintaining strict confidentiality
- Proven ability to generate leads and monitor referrals
- Strong typing and computer skills
- Comfortable with closing/asking for business
- Well organized, accurate, and attentive to detail
- Excellent communication, public relations and follow up skills
- Experience with HHA Exchange and EVV
Vacancy posted 3 days ago
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