Patient Care Coordinator/Receptionist

Description Job Title: Dental Front Desk Coordinator / Dental Receptionist Position Summary The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. This position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success. Key Responsibilities Patient Experience & Communication Greet patients warmly upon arrival and assist with check-in and check-out Answer incoming calls, respond to inquiries, and maintain a friendly, professional tone Communicate appointment details, office policies, and general visit flow Support a positive and calm environment for patients throughout their visit Scheduling & Office Flow Schedule, confirm, reschedule, and follow up on patient appointments Maintain an organized and optimized schedule to support provider productivity Coordinate recall, follow-ups, and unscheduled treatment appointments Assist with daily office flow and communication between front and clinical teams Administrative & Records Support Maintain accurate patient records and documentation in the practice management system Ensure patient forms and information are completed and up to date Support general administrative tasks including data entry, filing, scanning, and correspondence Maintain a clean, organized, and professional front desk and reception area Monday-Friday 8am-5pm $19 - $21 an hour Requirements Required Skills & Qualifications Strong customer service and interpersonal communication skills Excellent organizational skills and attention to detail Ability to multitask in a fast-paced environment Comfort with computers, scheduling software, and basic office technology Professional appearance and demeanor #J-18808-Ljbffr Des Moines Dentures and Implants PLLC