Operations Leader

About the Role We're looking for someone who wants to learn how to run a Chick-fil-A location from the ground up and understand the business end to end: people, operations, inventory, guest experience, and leadership. Our location operates inside the Spectrum Center, serving fans during Hornets games and other arena events. It's a fast-paced, high-volume location, which makes it a unique opportunity for someone who wants real operational experience. As Operations Lead, you'll work directly under the Operating Partner as second-in-command of the location, helping lead the team and keep things running smoothly during every event. Responsibilities Work directly alongside the Operating Partner to learn all aspects of running the location, including scheduling, ordering, inventory, and event-day prep Help lead team members during event shifts Support recruiting, onboarding, and training of new team members Assist with opening and closing procedures specific to an event-driven arena location Monitor food safety, cleanliness, and operational standards during events Help manage guest experience and resolve issues during games/events Learn financial basics of the business: labor cost, food cost, and sales tracking Step into a leadership role during shifts when the Operating Partner is unavailable Serve as a dependable second-in-command, helping keep the team aligned and operations running smoothly at every event Requirements Prior Chick-fil-A experience or equivalent leadership experience in restaurant/retail/hospitality is preferred Ability to work event-based hours, including nights and weekends when games or events are scheduled Strong communication and people-leadership skills Comfortable in a fast-paced environment with short, intense rushes Reliable, coachable, and eager to learn the business side of operations Willingness to be trained and mentored directly by the Operating Partner over the coming months Ideal Candidate Someone who takes pride in leading a team and keeping things running smoothly, even when it's busy. You're someone who: Wants to grow into a management-track role within Chick-fil-A Has led people before, even informally Asks questions, takes initiative, and wants to understand the "why" behind decisions, not just the "how" Is looking to build serious operational and leadership experience Why Work at Chick-fil-A — Spectrum Center A unique, high-energy work environment inside a professional sports arena Direct, hands-on mentorship from the Operating Partner A meaningful leadership role with real responsibility Be part of a close-knit team serving thousands of fans on game nights Flexible, event-based schedule that doesn't require a traditional 9-to-5 commitment Chick-fil-A's reputation for people-first culture and operational excellence What You'll Gain Hands on experience running the daily operations of a Chick-fil-A location Direct mentorship and knowledge transfer from an experienced Operating Partner Leadership experience managing a team under high-pressure conditions A working understanding of the business side of Chick-fil-A: labor, cost management, scheduling, and guest experience A strong foundation and track record to support your growth within Chick-fil-A Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr Chick-fil-A