Shift Lead

Job Summary The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed. The position supports the culture and brand of the hospital, ensuring effective communication with all clients, internal stakeholders, and colleagues. Responsibilities Lead day-to-day supervision of the team, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity. Provide professional, efficient, and exceptional client service by example, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues. Assist in scheduling associates to meet client needs, proactively plan time off and CE scheduling. Ensure compliance with all practice policies and procedures and adherence to Banfield dress and grooming guidelines. Perform other job duties as assigned. Qualifications High School Diploma preferred; must be 18 years of age or older. Minimum of two years of veterinary hospital experience. Ability to work at a computer for long periods; confident around pets (dogs, cats, birds, reptiles, etc.). Must work special hours including weekends and evening shifts. Strong reasoning, memory, mathematics and language ability (reading, writing, speaking English). Comfortable working in an environment with moderate to high noise and strong smells. Ability to stand, walk, stoop, kneel, crouch, climb, and lift or carry up to 50 pounds. Good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity for keyboard and equipment use. Exposure to veterinary patients, anesthesia, radiation, biological hazards, controlled substances, and potential bites or scratches may occur. The Five Principles Quality – The consumer is our boss; quality is our work; value for money is our goal. Responsibility – Demand total responsibility from ourselves and support the responsibility of others. Mutuality – A shared benefit is a shared benefit that endures. Efficiency – Use resources to the fullest, waste nothing, and do only what we can do best. Freedom – Shape our future; profit keeps us free. Benefits Comprehensive Medical, Dental, and Vision Insurance. Generous Retirement Plans (401(k) and Roth) with company match. Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs). Paid Time Off and Holidays. Top‑Tier Mental Health and Wellbeing Resources, including free coaching and counseling. Associate Life Insurance (company‑paid) & Supplemental Life Insurance. Company‑Paid Short‑ and Long‑Term Disability. Flexible Spending Accounts (FSA). Health Savings Account (HSA). Paid Parental Leave for birth and adoption. Continuing Education Allowance (for Eligible Positions). Back‑Up Child and Elder Care & Family Support Resources. Fertility and Family Building Support. Digital Exercise Therapy. Voluntary Protection Benefits. Legal Plan. Identity Protection. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Exclusive Discounts on products and services. Pay Range $19.42 - $24.82 Hourly. Rate determined by experience, skill level, and education, and may vary with location or applicable minimum wage laws. Equal Opportunity Employer Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #J-18808-Ljbffr VCA Inc.