Collections Specialist

Benefits 401(k) matching Bonus based on performance Company parties Dental insurance Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources Collections Specialist Bluegrass Pediatric Therapies (BPT) is seeking a dependable, organized, and professional Collections Specialist to join our billing team. This position helps maintain accurate patient accounts and works with families and insurance companies to resolve outstanding balances. Responsibilities Review and follow up on outstanding patient and insurance balances Contact families regarding account balances and payment options Submit and track insurance claims, appeals, and corrected claims Investigate denied, rejected, or unpaid claims Verify payments, adjustments, and account information Document all collection activity accurately and promptly Establish payment arrangements in accordance with BPT policies Respond professionally to billing questions from families Protect patient confidentiality and follow HIPAA requirements Work closely with the billing and administrative teams to resolve account issues Qualifications High school diploma or equivalent required Previous experience in medical billing, collections, accounts receivable, or insurance follow-up preferred Knowledge of insurance claims and explanation of benefits preferred Strong communication, organization, and problem-solving skills Ability to discuss financial matters with professionalism, patience, and compassion Attention to detail and ability to manage multiple accounts and deadlines Ability to maintain confidentiality and handle sensitive information appropriately Reliable attendance and the ability to work independently and as part of a team About BPT Bluegrass Pediatric Therapies provides individualized, high-quality therapy services to children and families throughout Kentucky. We are looking for someone who shares our commitment to professionalism, teamwork, and compassionate service. Equal Opportunity Employer BPT is an Equal Opportunity Employer. Employment decisions are based on qualifications and the ability to perform the position’s essential functions without regard to any characteristic protected by applicable law. Schedule and Compensation This position is based in the billing department at our Richmond clinic. The typical schedule is Monday through Friday from 8:00 a.m. to 4:30 p.m., with some scheduling flexibility. After training and based on performance and operational needs, the employee may be eligible to work from home one day per week. Starting pay is $15 per hour. Upon successful completion of the 60-day introductory period, pay will increase to $16 per hour. #J-18808-Ljbffr