Spa Director

Spa Director Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the Role The Spa Director leads the Spa and Fitness operations, ensuring an exceptional guest experience while driving business performance. This role oversees daily operations, team leadership, service standards, and financial performance, while developing innovative strategies to grow revenue and maintain a luxury spa environment. What You Will Do Oversee daily spa and fitness operations, ensuring seamless service delivery, facility upkeep, and adherence to luxury standards Lead, coach, and develop a high-performing team, including hiring, training, scheduling, and performance management Deliver exceptional and personalized guest experiences while resolving concerns with professionalism and care Drive revenue through strategic pricing, retail initiatives, promotions, and wellness programming Manage budgets, financial reporting, forecasting, and cost controls to ensure profitability Maintain compliance with health, safety, and operational standards, working closely with housekeeping and engineering teams Collaborate with marketing and public relations teams to promote spa services, events, and brand positioning Stay informed on industry trends and implement innovative strategies to keep the spa competitive What You Bring Minimum 5 years of management experience in a luxury spa or wellness environment Strong business acumen with experience driving revenue and managing budgets Proven leadership skills with the ability to build, motivate, and develop teams Strong knowledge of spa operations, retail, service standards, and wellness programming Excellent communication, organizational, and interpersonal skills Ability to thrive in a fast-paced environment and manage multiple priorities Flexibility to work varied schedules including evenings, weekends, and holidays What We Offer Competitive salary and comprehensive benefits package Excellent training and development opportunities Complimentary employee meals Uniform dry cleaning Opportunities for career growth within Four Seasons Discounted Medical, Dental, and Vision coverage Parking and Septa access City Fitness membership Schedule & Hours Full-time position Schedule includes days, evenings, weekends, and holidays based on business needs Candidates must have valid work authorization for the U.S. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Don't miss this opportunity to be part of our award-winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application! Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -