Fleet Manager (3rd Shift)

About the role A Fleet Manager acts as the primary Caterpillar customer‑facing representative for an assigned marine account in the eastern hemisphere. The Fleet Manager owns the operational relationship with a key fleet customer and coordinates across the CAT dealer network and product groups to execute service agreement commitments, drive overhaul and maintenance planning, and resolve in‑service issues across the fleet. What You Will Do Own the maintenance and overhaul plan for assigned vessels in coordination with the customer and multiple CAT dealers across the region. Execute service contract commitments and assist in reporting performance against KPIs to the customer on the agreed cadence. Lead operational communications with the customer, including updates, fleet status reviews, and escalation routing. Interpret fleet health data (fluid sample results, telematics data, and diagnostic trouble codes), drive root cause analysis, and determine corrective actions with dealers and CAT product groups. Coordinate cross‑functionally with product support engineering, application engineering, and technical communicators on field‑failure investigations and product issues affecting the fleet. Address coverage issues and resolve customer complaints, ensuring all communication is clearly documented. Answer inbound customer service inquiries, provide health analysis or troubleshooting, and redirect when appropriate. What You Have Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Data Gathering & Analysis : Ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Service Excellence : Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting : Ability to apply consulting knowledge appropriately to provide technical or business guidance to clients, both internal and external. Decision Making & Critical Thinking : Ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications : Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving : Ability to recognize, anticipate, and resolve organizational or operational problems using appropriate tools and techniques. Relationship Management : Ability to establish and maintain healthy working relationships with clients, vendors, and peers. Business Development : Ability to explore and develop potential areas of business growth for the organization. Top Candidates will Have Bachelor's degree in engineering, Business, or a related field. 5+ years of relevant experience in a similar fleet, field‑service, or customer‑facing technical role. Prior marine, oil & gas, or power generation engine or field experience. Experience operating inside a multi‑dealer service ecosystem. Fluency in French and/or Portuguese languages. Additional Information Location: Houston, Texas. Up to 20% travel required. Relocation is not available for this position. Visa sponsorship is not available for this position. This position requires working onsite five days a week. Compensation Summary Pay Range: $97,530.00 - $146,290.00. Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, and performance. Benefits Medical, dental, and vision benefits Paid time off plan (Vacation, Holidays, Volunteer, etc.) 401(k) savings plans Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Health Lifestyle Programs Employee Assistance Program Voluntary Benefits and Employee Discounts Career Development Incentive bonus Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement Benefits also apply to part‑time employees Equal Opportunity Employer Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Any offer of employment is conditioned upon the successful completion of a drug screen. #J-18808-Ljbffr