Safety and Support Representative - Acute

Job Description

Job Description

Safety and Support Representative

Full Time

St. Louis, MO, US

Join Us to Build Healing and Hope Together!

As leaders in children’s mental health and wellness, St. Louis Children’s and KVC Health Systems Youth Mental Health Care have partnered to create one of the nation’s most innovative and transformative youth mental health and wellness campuses. The partnership includes a 77-bed acute care hospital and outpatient programs. Located on the KVC Missouri Children’s Mental Wellness Campus conveniently located in Webster Groves, Missouri, the peaceful environment and broad continuum of care allow children and families to access the appropriate level of treatment throughout their healing experience. The new campus is slated to open in late 2026. Learn more at stlouischildrenskvc.org. Join us and be a part of this journey of healing and hope for thousands of children and teens. 

Job Summary
Safety and Security Representatives provide essential support to direct care providers by maintaining the supervision and safety of the individuals in our care. Focused on the safety and well-being of youth, they engage patients in problem-solving safety concerns and assist with daily activities and therapeutic needs. Representatives model safe, positive behavior and utilize trauma-informed problem-solving skills to foster a secure environment. They are responsible for adhering to the Employee Manual, Operations Manual, and organizational policies. If necessary, they may act in a Lead Capacity during the absence of a Program Manager or Team Supervisor, depending on staffing requirements.

Compensation

Starting Rate: $22.82

Shift Differentials: 3p-11p: +$1 hourly, 11p-7a: +$1.50 hourly, Friday - Sunday: Fri 7p-Mon 7a, +$2 hourly

Minimum Requirements:

Education:

• High school diploma or general education degree (GED) from an accredited institution

Licensure/Certification:

• Valid Driver’s license and auto insurance with good record 

Experience:

At least one year related experience and/or training; requires Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as Outlook email 

Preferred Experience/Skills:

Experience working in a behavioral health setting or related field focused on serving individuals through the use of trauma informed and person centered approaches. Experience engaging individuals experience behavioral health crisis is preferred.

Key Responsibilities

• Support the Therapeutic Milieu : Assist with patient needs, daily unit routines, therapeutic activities, and maintaining a safe, clean, and welcoming environment. 
• Provide Patient Engagement and Supervision: Build positive relationships with youth through active supervision, engagement, encouragement, and trauma-informed support. 
• Promote Positive Behavior: Model professionalism, calm communication, respect, and effective problem-solving to reinforce healthy behaviors and support treatment goals. 
• Support Individualized Care: Follow individualized treatment plans, collaborate with the interdisciplinary team, and provide supports that promote patient success and well-being. 
• Respond to Safety Concerns: Identify environmental hazards, assist with behavioral crisis intervention, and respond as part of the treatment team using established clinical protocols and emergency response procedures. 
• Assist with Daily Operations: Support unit responsibilities such as patient movement, transportation, meal preparation, laundry, and other tasks that contribute to a therapeutic environment. 
• Maintain Accurate Documentation: Complete required documentation, reports, and patient observations accurately and in a timely manner while following agency policies and procedures. 
• Participate in Team Collaboration and Professional Development : Attend required meetings and trainings, maintain compliance with organizational policies, and contribute to a collaborative, patient-centered culture.

Additional duties may be assigned based on organizational needs and staff qualifications.

Physical & Work Environment
This role involves a mix of standing, walking, and occasional lifting, along with regular use of office equipment. You’ll work in a professional office setting with moderate noise levels and occasional exposure to outdoor conditions.

If you’re ready to take ownership of a critical role that keeps operations running smoothly while making a meaningful impact on people’s lives, we encourage you to apply.

Benefits & More

Employee benefits and culture fall under the KVC Health Systems umbrella. KVC is a family of private, nonprofit organizations that strengthen families, prevent child abuse and neglect, and help people achieve mental health wellness. Through our broad continuum of care, we are proud to be a national leader in mental health, child welfare, and health and human services transformation. 

At KVC, we offer a positive, supportive workplace where each person can do work they love. In fact, we’re so proud of our culture that we see it as our top competitive advantage in the health and human services field. Based on the voice of our employees, KVC has an incredible 83 Work Wellbeing score on Indeed, a rating so high and rare that it places KVC among the top 1% of employers nationally. KVC was also named #15 on Glassdoor’s Best-Led Companies 2025 list, a recognition achieved entirely based on anonymous employee reviews. In addition to being mission-driven, we offer employees an unparalleled level of flexibility, wellbeing, learning, inclusion, recognition, and rewards.