Customer Service Representative

Job Opportunity

The Asset Management Program (AMP) team supports operators through the lease and exchange of major aerospace components.

We are seeking a detail-oriented, customer-focused professional to assist with key Asset Management activities related to our rotable pool.

Responsibilities:

• Serve as a primary point of contact for customers, providing asset availability details, preparing quotes, and supporting lease and exchange transactions for major rotable components.
• Support airlines and Maintenance, Repair & Overhaul (MRO) facilities for all Aerostructures OE aircraft and engine configurations, including Aircraft on Ground (AOG) situations.
• Manage communication with external customers via phone and e-mail to ensure timely, accurate, and professional service.
• Coordinate internally with Aftermarket Technical Services, MRO partners, Distribution Centers, Licensing, Finance, Pricing, and other functional groups to facilitate smooth transactions.
• Collaborate with internal support teams to gather, input, and update data within MS Dynamics and Salesforce.

Experience/Qualifications:

• +2 years customer support

Requirements:

• Exemplary verbal and written communication skills
• Proficient organizational skills with ability to prioritize and complete tasks with minimal direction
• Able to solve customer problems utilizing resident processes/systems
• Fully competent in Excel, Word, Outlook, PowerPoint.

Preferred:

• Business or Engineering degree
• Previous aerospace experience
• Ability to create Power BI reports

Education:

• BA/BS

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.