Prepaid Wireless Field Support Specialist
GCB Services
Prepaid Wireless Field Support Specialist
The client is seeking a dynamic, bilingual (Mandarin-English) Prepaid Wireless Field Support Specialist to provide in-market support to our Chinese-speaking retailer network. This position plays a crucial role in field operations, offering hands-on assistance to retail partners, training support agents, and improving the digital customer experience. The ideal candidate will be comfortable in both field and digital environments, with a passion for training, social media engagement, and technology usability.
Key Responsibilities:
- Serve as the primary liaison for Mandarin-speaking prepaid wireless retail partners.
- Provide on-site and remote support to optimize retailer engagement and sales performance.
- Educate store owners and their staff on prepaid wireless products, promotions, and best practices.
- Inspecting and driving Chinese marketing campaigns at retail stores
- Receiving calls as first point of contact to help resolve dealer escalations
- Develop and deliver Mandarin-language training sessions for retailer support agents.
- Support coaching and calibration sessions to improve customer service and support consistency for Mandarin speaking care agents
- Support social media and messaging platforms used by Chinese-speaking retailers (e.g., WeChat, WhatsApp, etc.).
- Assist with the creation and translation of Mandarin-language digital content, guides, and promotional materials.
- Monitor feedback and trends from digital channels to inform training and support strategies.
- Provide feedback and recommendations on the usability of internal and customer-facing apps in Mandarin.
- Collaborate with product and UX teams to improve Mandarin language integration and user experience.
Skills and Qualifications:
- Wireless sales in indirect sales or pre-paid experience preferred
- Must adapt well to change and enjoy working in a fast paced sales environment
- Bilingual proficiency in Mandarin Chinese and English (Required)
- Familiarity with social media platforms (especially WeChat) used in Chinese-speaking communities
- Tech-savvy with strong knowledge of mobile applications and digital tools
- Excellent communication, interpersonal, and problem-solving skills
Vacancy posted 2 days ago
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