Customer Service Representative
The Palmer Group
Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives to provide stellar service to its external clients. You'll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met. This is a chance to join a growing organization and team where you'll have opportunities to develop and learn within a successful company. If you have a strong service background and a passion for patience, apply today!
Work Model:- On-Site
- 8:00 AM - 5:00 PM
- Monday - Friday
- Answer inbound phone calls to address client questions and inquiries
- Assist clients with providing information about accounts, request status, website enrollment, and accessibility
- Assist agents with questions on products, services, and the status of requests
- Troubleshoot and resolve issues over the phone to provide stellar customer service
- Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
- Utilize multiple computer systems, applications, and procedure tools to access and identify information
- High school diploma, GED, or equivalent education and experience (required)
- Prior customer service experience (required), preferably in a business environment
- Familiarity with insurance and related products (preferred)
- Patient and understanding approach to customer service conversations
- Excellent verbal and written communication skills, with the ability to answer questions
- Strong attention to detail, organization, and mathematical skills
- Ability to collaborate with employees, customers, and third parties
- Proficiency with Microsoft Office Suite
- Health, dental, and vision insurance
- 401k
- PTO
Interested and qualified candidates can contact Palmer Group at View phone number on click.appcast.io or email View email address on click.appcast.io. #ZR
Vacancy posted 3 days ago
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