Regional Supervisor

Job Summary The Regional Supervisor is a uniformed member of the Airport Operations leadership team and is responsible for Porter's safe aircraft turn performance, passenger service experience, ground handling, and team member experience within the station. The Regional Supervisor works collaboratively with the carrier's designated ground handler(s) to ensure a safe, on-time and positive customer experience. As part of a rotating schedule, the Regional Supervisor provides leadership at a designated focus station and throughout their region in collaboration with Station Leadership and other team members. The Regional Supervisor is responsible for the consistent execution of defined safety, operational, passenger service, and ground handling standards. The Regional Supervisor identifies and eliminates barriers to reduce station‑controllable delays by working cross‑functionally with our Ground Handling partners to minimize both system controllable and uncontrollable delays. In partnership with the Ground Handler the Regional Supervisor works diligently to achieve a safe and incident‑free operation. Regularly engages with team members and partners to foster their commitment to Porter's success and constantly seeks ways to drive operational efficiency while supporting team members. The highest value activity performed by the Airport Operations team is the turn. To achieve the mandates above, the Regional Supervisor's primary focus should be at the gate to support the team as they execute the turn. The Station Leadership Team's schedule is assigned to provide coverage for targeted hours during peak operational periods. Duties & Responsibilities Oversee and provide support to the operation. Identify and eliminate barriers that interfere with the station's ability to properly execute the turn, including ensuring appropriate staffing levels in line with the contract and taking action to correct deficiencies. Ensure necessary equipment for the operation is available and serviceable. Ensure cross‑functional alignment between departments to enable a seamless operation. Observe and direct the customer service experience at check‑in, departure gates, and arrivals/baggage to ensure alignment with Porter standards and values. Ensure the appearance of Porter‑dedicated staff corresponds to Porter standards. Answer questions and provide guidance to the ground‑handling team on the flow of turn, operating standards, and best practices. Foster initiative and the efficient coordination and flow of manpower to ensure reliable station operations. Promote operational decision‑making, critical thinking, adherence to standards, and problem‑solving. Proactively ensure all required aspects of the turn are in position to achieve an on‑time departure including briefings, manpower, equipment, regulatory signage, grooming, fueler, catering, and supplies. Communicate and collaborate with other operating departments such as Crew, SOCC, MOC, local AMEs, Station Support, and Customer Support Desk. Maintain and update station contact lists and system access to ensure ground‑handler staff have access to applicable Porter systems. Ensure ground‑handler participation in daily operational update meetings. Ensure ground‑handler compliance with baggage procedures including scanning and use of the baggage reconciliation system, rush bags, mobility aids, bag pulls, deliveries, passenger communication, and completing/updating WorldTracer and Google forms. Direct the ground handler during IROPS and oversales/overbookings to mitigate impact and recover quickly. Care for and upkeep Porter assets (e.g., scanners, computers, ballast mats, shoring boards/straps, tow bars). Maintain station information current in the operations control system (e.g., delay coding, gate information, contact details). Ensure Porter's service offerings, including changes such as Porter Reserve for selected customers, are consistently applied. Identify items to be addressed and provide feedback and observations to AO Leadership via email, forms, and meetings. Conduct regular after‑action reviews with the station to determine what went well and causes of operational and service misses, raising trends with AO Leadership for continuous improvement. Ensure Porter product and safety philosophy and core values are known and implemented by all staff. Assist in the training of team members and leads. Conduct audits with Airports QA to ensure compliance with safety, reliability, service, and regulatory standards and guidelines. Ensure the safe operation of the station; monitor and enforce compliance with safety protocols and escalate immediately when protocols are not followed. Actively participate in Porter's Safety Management System (SMS) including reporting hazards and incidents and promoting the Company's Safety Policy. Actively work to maintain healthy team member engagement levels. Model behaviours consistent with Porter values and Respect and Dignity Policy and ensure team members follow this example. Develop and maintain a climate that attracts, retains, and motivates top talent. Foster relationships with local airport authorities and key regulatory stakeholders. Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and external customers (passengers). Initiative: Dealing with situations proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high‑quality results consistent with organizational standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications 5 years airline experience in either customer service or ramp required. If experienced in only one area, must learn the other within three months of joining Porter to provide proper station supervision. 2 years of leadership experience required. Able to obtain and hold all required security clearances, airport passes and customs seal (US only) and able to travel internationally (Canada, Mexico, Caribbean). College diploma or equivalent experience preferred. Able to effectively plan and manage resources, both people and time. Able to work irregular hours including nights and weekends. Able to lead independently under pressure with minimal supervision. Strong leadership and communication skills. Travel required up to 75% of the time including overnights. Bilingual (English/Spanish) is an asset. Location Las Vegas, NV (Harry Reid International Airport - LAS) Boston, MA (Boston Logan International Airport - BOS) Los Angeles, CA (Los Angeles International Airport - LAX) #J-18808-Ljbffr