Manager, Digital Site Operations

Job Description The Manager, Digital Operations is responsible for leading a critical area of Tractor Supply's digital operations, ensuring reliable, accurate, and efficient digital experiences that support customers and business objectives. This role provides leadership and operational oversight within an assigned area of focus, which may include digital site operations, incident management, promotional operations, or other digital commerce capabilities.The Manager partners closely with Product, Technology, Merchandising, Marketing, Customer Solutions, and other cross-functional teams to establish scalable operational processes, improve execution, resolve complex business challenges, and continuously enhance the digital customer experience.This role combines strong business acumen, digital expertise, analytical problem solving, and cross-functional leadership to drive operational excellence across Tractor Supply's digital ecosystem. Skills and Requirements 5+ years of experience in digital operations, e-commerce, or customer engagement, with a focus on Q&A and R&R platforms.Education: Bachelor’s degree in Business, Marketing, Digital Operations, or a related field; equivalent experience will be considered. Nice to haves:Working knowledge of web-based programming and website configuration methodologyProven ability to analyze and comprehend complex data setsOutstanding communication skills including the ability to translate detailed technical information to easily understood concepts, decisions, and actions.Strong Business acumenDemonstrated ability to influence and ensure alignment with cross functional stakeholdersExperience working with vendors and outsider suppliersUnderstanding of and familiarity with web and emerging technologiesStrong PC skill set, including MS Office with emphasis on Excel, Word and PowerPointDemonstrated success in managing third-party tools, or similar platforms, in a business environment.Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.Exceptional analytical skills and proficiency with data visualization tools (e.g., Tableau, Power BI).Outstanding communication and interpersonal skills to effectively collaborate with diverse stakeholders.Customer-focused mindset with a passion for delivering excellent user experiences. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io. #J-18808-Ljbffr