Dental Office Manager

Overview At MyCHN (My Community Health Network), a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value . Why You’ll Love Working Here Mission-driven, community-focused organization. Supportive, team-based culture. Opportunities for career growth and development. The chance to make a real impact in underserved communities. What You’ll Do & Bring As a Dental Office Manager , you’ll lead front office operations for dental services, ensuring exceptional patient experience, strong schedules, and efficient clinic performance. Key Responsibilities: Oversee daily front desk operations and supervise Dental Patient Service Specialists (DPSS) Optimize provider schedules, patient flow, and appointment confirmation processes Monitor and achieve KPIs including production, collections, patient experience, and schedule utilization Ensure accurate registration, insurance verification, referrals, and payment processing Verify treatment plans, consents, and lab cases are completed and documented timely Manage scheduling to reduce no-shows and improve patient retention Train, coach, and mentor front office staff while providing performance feedback Resolve escalated patient concerns and ensure service excellence Collaborate across departments to support whole-person care and service integration Ensure compliance with HIPAA, OSHA, and organizational policies Maintain office operations including supplies, cleanliness, and overall clinic presentation Drive continuous improvement initiatives to enhance access, efficiency, and patient satisfaction What You Bring: High school diploma or GED 2+ years of front office experience in a dental setting (management experience preferred) Strong knowledge of dental terminology, insurance, and scheduling workflows Proven leadership, organizational, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Strong communication skills with a patient-first mindset Commitment to quality care, accountability, and service excellence Ready to Make a Difference? Join a compassionate, fast-paced team where your leadership and impact truly matter. Apply today and grow your career with MyCHN. #J-18808-Ljbffr