Bear Restaurant - Food Runner

Stanly Ranch, Auberge Collection Food Runner

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley's wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Job Description

Join our team as a Food Runner and be an integral part of service excellence for our guests in Bear. Deliver food and beverage to the guests' tables as assigned according to restaurant specifications, courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Provide quality service.

Key Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Maintain complete knowledge of dining room layout.
• Maintain complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture serving temperature, portion size, garnish and method of presentation.
• Deliver food in accordance with Restaurant standards of service.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Learn and effectively use P.O.S. system and manual systems.
• Maintain complete knowledge and comply with all departmental policies/service procedures.
• Complete all opening side duties as assigned
• Organize the assigned station and ensure readiness prior to guest arrival.
• Review daily specials and maintain awareness of 86'd items throughout the shift.
• Make all varieties of coffee in accordance with departmental standards.
• Retrieve all food orders from the Kitchen and place on trays in accordance with departmental standards.
• Retrieve all beverage orders from the Bar and place on trays in accordance with departmental standards.
• Understand and anticipate guests' needs and respond promptly.
• Acknowledge all guests, however busy and whatever time of day and maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities.
• Handle guest complaints following the four step procedure and ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Complete closing side duties as assigned.
• Legibly document maintenance needs on work orders and submit to manager.
• Attend menu training, pre-shifts and other required meetings as scheduled.

The starting range for this position is $17.40. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

Required Qualifications

• Prior experience in Food & Beverage service
• Experience in table service & positioning
• Responsible Beverage Service training certificate

Preferred Qualifications

• CPR certification
• Bilingual Spanish
• Prior experience with P.O.S. system.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

GLE Operations LLC is an Equal Opportunity Employer, M/F/D/V. GLE Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GLE Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.